Part Time Receptionist

5 months ago

Birmingham, United Kingdom Mitie Full time

Part Time Receptionist

Monday - Friday 8.00am - 13.00pm

Salary £16,829.41

**Reception Desk Management**:

- Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
- Answer and direct incoming calls in a courteous and efficient manner.
- Manage the reception area, ensuring cleanliness and organisation at all times.
- Provide a site safety brief to everyone signing into the building.
- Proactively assisting with any client events.
- Complete online Fire Warden Training and supporting with site duties during a building evacuation.
- Weekly stock checks and ordering of required stationary to maintain supplies for front of house.
- Provide training for new team members and temporary team members.
- Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
- Maintain up to date health and safety folders, with direction from the front of house manager.
- To report any faults or health and safety concerns to the relevant person or department.
- Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization.

**Security Awareness**:

- Monitor and control access to the premises, following established security protocols.
- Verify visitor credentials and issue visitor badges as necessary.
- Remain vigilant for any suspicious activity and report concerns to appropriate personnel.

**Customer Service Excellence**:

- Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively.
- Offer accurate information about the company, its services, and facilities.
- Handle inquiries and resolve issues promptly and effectively, maintaining a high level of professionalism at all times.

**Administrative Support**:

- Assist with administrative tasks such as sorting mail, managing courier deliveries, and booking meeting rooms
- Receiving daily parcel deliveries and ensuring the recipient is made aware.
- Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, internal auditing and staff passes report.
- Keeping the front of house QHSE folder and documentation up to date.
- Maintain electronic and physical filing systems to ensure efficient record-keeping.
- Support other departments with various administrative duties as needed.

**Uniform Standards**:

- Adhere to company uniform guidelines, maintaining a neat and professional appearance at all times.
- Ensure uniform cleanliness and proper grooming standards are upheld to reflect the company's image positively.
- Serve as an ambassador for the organization, embodying its values and standards through your attire and demeanour.

**Front of House Coordinator duties (if applicable)**
- Support Workplace Management with Fire Alarm testing (where applicable)
- Regularly complete kitchen checks ensure adequate milk supplies are available. Make sure areas are clean and tidy and the dishwasher is empty after use.
- Complete meeting room checks ensuring all stationary is stocked up, white boards are clear and flipchart paper is stocked up.
- Check each meeting rooms after each booking to make sure its in a suitable condition for the next meeting.
- Check printers are working, and paper and ink levels are not running low. Top up where applicable.
- Complete weekly checks of all fire extinguishers, checking the location and date.
- Complete weekly checks of First Aid boxes, checking the date and content is correct.
- Complete floor walks are report any maintenance & cleaning issues.
- Ensure that stationary stock levels are kept at an adequate level, reorder when required.
- Make sure that all confidential bins and report when they need to be emptied.
- Complete building inductions with all new members of staff ahead of their pass being issued.
- Complete weekly checks of all fire doors making sure they are clear of obstructions.

**Company Policy & Training**
- All team members must read and sign the site SOP & Uniform standard.
- Absence Management process should be followed at all times.
- All mandatory training should be completed by all employees.

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