HR Shares Services Team Lead
2 weeks ago
HR Shared Services Team Lead
Central Bristol Office / Home Working
- Accountable for developing, leading, motivating & setting direction for a team of HR professionals to deliver excellent HR advice, guidance & support
- Delivery of HR Service Centre key performance metrics
- Responsible for ensuring a positive employee contact experience, and identifying and implementing improvements.
- Performance management of the team, setting objectives
- Coach for success
- Manage individual performance via quality, time, employee experience and system management.
- Ensures employee data integrity within the HR systems, ensuring employee data is handled accurately, timely and in line with our data policies.
- Deliver coaching and feedback to ensure agreed objectives are met and to increase the team’s skill and customer service capabilities
- Allocation of and prioritisation of team workloads
- Identify continuous improvement opportunities to drive HR efficiencies
- First level of escalation for employees, managers, HRBP’s
- Investigate, report and address the root cause of service failure. Implementation of interventions to recover and restore service
- Work collaboratively with the wider HR team to put the employee at the heart of everything we do
**Job Types**: Full-time, Permanent
**Salary**: £45,000.00-£65,000.00 per year
**Benefits**:
- Flexitime
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Bristol
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