Tenancy Services Officer

7 months ago


Birmingham, United Kingdom Midland Heart Full time

**The Role**
Life as a Tenancy Services Officer is challenging - the role is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and exhilarating, in which no two days are the same and you’re supported by a close-knit team.

Our Tenancy Service Officers deliver high quality tenancy and housing management services that meets the needs and aspirations of our customers and contributes towards the wider business objectives and purpose of the organisation.

You’ll predominantly concentrate on managing the behaviours of our customers - proactively dealing with behaviour related tenancy breaches and building relationships with with partner agencies, both internal and external, to safeguard our customers. Nothing at Midland Heart is delivered by one individual - you’ll be part of a wider team of housing professionals working to deliver a brilliant service in-line with our service first ethos.

We operate a true hybrid working model in which we deliver our service from the best location for the service to be delivered. You can therefore expect a healthy balance of remote and onsite working.
- Previous experience of working closely with vulnerable individuals to deliver a positive outcome for their customers.
- Experience working within Housing and dealing with complex tenant related issues.
- Previous experience of addressing challenging customer behaviour.
- Previous experience of managing a complex high-volume caseload.

**Who are Midland Heart?** We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Please note, the assessment process for this role is due to take place on **Tuesday 13th February**, however suitable applicants may be invited in for an interview shortly after applying.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._



  • Birmingham, United Kingdom Niyaa People Full time

    The opportunity to join a well known Housing Association in the Birmingham area has become available. In this role, you will be making a difference to your local community, gaining more experience in a reputable company and have an immediate start role. **Job Title: Tenancy Service Advisor** **Location: Birmingham** **Contract type: Temporary** **Hourly...


  • Birmingham, United Kingdom Midland Heart Full time

    **The Role** We’ve a great opportunity for a Tenancy Services Officer to join our well respected Housing Management team, where you’ll be responsible for proactively managing a caseload of anti-social behaviour, safeguarding and other tenancy related cases. As a Tenancy Services Officer, you’ll support the delivery of tenancy management services,...


  • Birmingham, Birmingham, United Kingdom CIH International Housing Group Full time

    About the RoleWe are looking for a Tenancy Services Officer to join our team in Central London. As a Housing Officer, you will be responsible for supporting tenants through their tenancy, ensuring the wellbeing, welfare, and health and safety of our residents are addressed.Key ResponsibilitiesProviding an effective housing management service, working with...


  • Birmingham, United Kingdom Midland Heart Full time

    **The Role** Life as a Tenancy Services Officer is challenging - the role is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and exhilarating, in which no two days are the same and you’re supported by a close-knit team. We are recruiting for both a permanent position as well as a Fixed-Term Contract...


  • Birmingham, United Kingdom Midland Heart Full time

    **The Role** Life as a Tenancy Services Officer is challenging - the role is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and exhilarating, in which no two days are the same and you’re supported by a close-knit team. Our Tenancy Service Officers deliver high quality tenancy and housing management...


  • Birmingham, United Kingdom Midland Heart Full time

    **The Role** Life as a Tenancy Services Officer is challenging - the role is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and exhilarating, in which no two days are the same and you’re supported by a close-knit team. **Please note, the salary for this role is pending a 5% increase to be confirmed...


  • Birmingham, United Kingdom Service Care Solutions Full time

    Job Title: Tenancy Sustainment Assistant Salary: £14.24 P/H LTD Umbrella | £12.83 PAYE (Inclusive of Holiday Pay) Hours: 37 Hours Per week Type: Temporary Ongoing Location: Chapelhouse Road, Chelmsley Wood, B37 Start Date: ASAPWe are seeking two Administration Assistants to join our client's Tenancy Sustainment Team on a temporary basis. These roles are...


  • Birmingham, United Kingdom Adullam Homes Full time

    **Tenancy Sustainment Officer** **Location**:Birmingham **Salary**:£2**4,512.25** per annum** **Job title: Tenancy Sustainment Officer** We have an opportunity for **a **Tenancy Sustainment Officer **to join our organisation. The **Tenancy Sustainment Officer** **will be based at our offices in **Birmingham.** **PURPOSE OF THE JOB**: To understand the...


  • Birmingham, United Kingdom Adullam Homes Full time

    **Tenancy Sustainment Officer** **Location**:Birmingham **Salary**:£24,512.25 per annum** **Job title**:Tenancy Sustainment Officer We have an opportunity for **a **Tenancy Sustainment Officer **to join our organisation. The **Tenancy Sustainment Officer **will be based at our offices in **Birmingham.** **Adullam offers the following benefits**: -...


  • Birmingham, United Kingdom HancoxRead Recruitment Full time

    **Job Title: Tenancy Conditions Officer** **Salary: £14.19 - £14.57 p/h** **Location: Birmingham City Council (Various locations across the City)** HancoxRead are proud to be working alongside Birmingham City Council to recruit a Tenancy Conditions Officer to work as part of a team to investigate legal claims against the council and ensure the speedy...


  • Birmingham, United Kingdom Red Snapper Group Full time

    Red Snapper Recruitment Services is a market leading recruitment business dedicated to supplying experienced practitioners on a temporary, contractual or permanent basis to the Law Enforcement, Cyber Security, Offender Management and Regulatory Servicestalent markets RSR are currently recruiting on behalf of our Birmingham based client for a Tenancy...

  • Housing Officer

    6 days ago


    Birmingham, United Kingdom Brook Street Full time

    **Housing Officer - Birmingham (HYBRID ROLE - 3-4 days at home, 1-2 days in the office)** **Salary - £27,582 car allowance £1,680 - Monday to Friday - Full-time, 37.5 hours** We are in partnership and collaborating with a fantastic client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the...


  • Birmingham, United Kingdom Midland Heart Full time

    **The Role** Are you passionate about overcoming challenges and delivering positive outcomes for vulnerable customers - all whilst proving vital support to your own team members? The role is however, far more than just team support and admin. You’ll also be allocated your own caseload of lower-severity tenancy issues (including but not limited to untidy...

  • Housing Officer

    6 days ago


    Birmingham, United Kingdom Brook Street Full time

    **Housing Officer - Birmingham (HYBRID ROLE - 3-4 days at home, 1-2 days in the office)** **Salary - £27,582 + car allowance £1,680 - Monday to Friday - Full-time, 37.5 hours** We are in partnership and collaborating with a fantastic client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the...

  • Housing Officer

    1 week ago


    Birmingham, United Kingdom Brook Street Full time

    **Housing Officer - Birmingham (HYBRID ROLE - 2-3 days at home, 2-3 days in the office)** **Salary - £27,582 + car allowance £1,680 - Monday to Friday - Full-time, 37.5 hours** We are in partnership and collaborating with a fantastic client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the...


  • Birmingham, United Kingdom Midland Heart Full time

    **The Role** Are you a Midland Heart colleague seeking a fresh career opportunity? One that will test your resilience and your ability to deliver positive outcomes for challenging and vulnerable customers - all whilst proving vital support to your own team members? If so, we have an opportunity for the right individual to join us as a **Tenancy Services...


  • Birmingham, United Kingdom Midland Heart Full time

    **The Role** Are you a Midland Heart colleague seeking a fresh career opportunity? One that will test your resilience and your ability to deliver positive outcomes for challenging and vulnerable customers - all whilst proving vital support to your own team members? If so, we have an opportunity for the right individual to join us as a **Tenancy Services...

  • Tenancy Specialist

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Midland Heart Ltd Full time

    Job SummaryMidland Heart Ltd is currently recruiting for a Tenancy Specialist to work within our collections team. The role involves working closely with customers to resolve problems and help them sustain their tenancy.We're looking for someone with excellent customer service skills, ideally gained in a debt/rent collection setting, and who has a genuine...


  • Birmingham, Birmingham, United Kingdom InstaStaff Full time

    Assistant Property Officer - Council TenanciesWe are recruiting for an experienced Assistant Property Officer - Council Tenancies to join our team at InstaStaff. This is a long-term temporary opportunity based in Tyseley. As an Assistant Property Officer, you will assist the Housing Officer in delivering a comprehensive housing management service, including...


  • Birmingham, Birmingham, United Kingdom InstaStaff Full time

    About InstaStaffInstaStaff is a leading provider of housing management services in the UK.Job DescriptionWe are seeking an Assistant Housing Officer to join our team in the supported living division.Key ResponsibilitiesSupporting the Housing Officer in delivering a consistent and excellent housing management service.Investigating and responding to complaints...