CRM Executive

4 days ago

Manchester, United Kingdom Fanatics Full time

**Company Overview**

Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally. Leveraging long-standing, often exclusive relationships with more than 900 sports properties, a database of more than 90 million consumers worldwide and a trusted brand name, Fanatics is furthering its innovation across the sports landscape by building the leading global digital sports platform, complete with offerings including e-commerce and licensed merchandise, physical and digital trading cards and collectibles, and online sports betting and iGaming.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectibles experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform.

As a market leader with more than 10,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

**Role Purpose**:
**Responsibilities**:

- Build and manage Salesforce audiences
- Monitor template performance and make template recommendations to creative based on data analysis
- Support the wider CRM team during peak times
- Undertake any other duties and/or responsibilities as may reasonably be required by management from time to time
- You may also be required from time to time to work additional hours including but not limited to providing support around events and hot markets. This may involve weekend and late-night working
- The following tasks to be distributed among the CRM Executive team as appropriate:

- Monitor Feefo feedback across all sites and disseminate info to relevant teams throughout the wider business
- Monitor NPS score across all sites and highlight areas of concern for further investigation
- Deputise for the CRM Manager when appropriate

**Knowledge and Experience**:

- Knowledge of the Salesforce platform or equivalent
- Experienced in reviewing data, formatting and presenting key learnings
- Ability to identify, isolate and make recommendations based on data analysis
- Ability to present key findings clearly and concisely
- Great attention to detail
- Experience of working in an Omni-Channel retail environment
- Knowledge of the retail industry
- Experience of delivering requests and requirements on time and to deadlines
- Ability to work well under pressure
- Team player with a flexible approach

***

**Competencies**:

- Campaign evaluation
- Planning & organizational skills
- Multi-tasking
- Customer focus and a fan first approach
- Teamwork
- Specialised knowledge of systems

**Benefits**:
This a great opportunity to join our fast-paced, dynamic and entrepreneurial business, and these are some of the benefits you can expect as an employee.
- The chance to work with world leading sports clubs and brands
- A brand new modern office and working environment
- Working within a growing, fast-paced and forward-thinking business
- On-site free bar and pool table
- Birthday day off
- 40% staff discount
- Nationwide Theme Park discounts
- Bike to work scheme
- Tryouts are open at Fanatics Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now._

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

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