CRM Executive

7 months ago

Manchester, United Kingdom ISOCLEAN Full time

_**ISOCLEAN - COSMETIC HYGIENE BRAND**_

**ISOCLEAN **has a fantastic opportunity available for an excellent individual to join us

We understand it has never been more essential to ensure your staff and clients can enjoy safe hygienically clean environments.

Designed and produced in the UK, all of our products are unique, cruelty free, vegan friendly and where possible eliminate the use of single use plastics. Were always keen to hear your ideas and enjoy the challenge of creating a solution to meet the needs of our clients.

At the heart of our ethos, is the support of our professional partners; from beauty industry individuals to engaging in government policy discussions. We strive to develop creative and collaborative relationships in order that we can together better develop our shared vision.

**Job Title: CRM Executive**

As a CRM Executive, you will play a crucial role in enhancing customer loyalty, increasing customer engagement, and driving revenue growth through effective customer relationship management strategies. You will be responsible for designing and executing targeted CRM campaigns, managing customer databases, analysing customer data, and implementing personalized communication strategies across various channels.

**Responsibilities**:

- Develop and execute CRM strategies to increase customer retention, loyalty, and engagement.
- Segment customer databases based on various criteria such as demographics, purchase history, and behaviour to deliver personalized communications.
- Analyse customer data to identify trends, patterns, and insights to optimize CRM strategies and enhance customer experience.
- Collaborate with cross-functional teams such as marketing, sales, and product development to align CRM activities with overall business objectives.
- Monitor and track key performance indicators (KPIs) to evaluate the effectiveness of CRM initiatives and make data-driven recommendations for improvement.
- Stay updated with industry trends and best practices in CRM, and proactively implement innovative strategies to stay ahead of the competition.
- Ensure compliance with data protection regulations and maintain high standards of data integrity and security.

**Qualifications and Skills**:

- Bachelor's degree in Marketing, Business Administration, or a related field. (Desired)
- Proven experience in CRM, preferably in the ecommerce or cosmetics industry.
- Strong understanding of customer lifecycle management and customer segmentation strategies.
- Proficiency in CRM software and tools.
- Excellent analytical skills with the ability to interpret data and derive actionable insights.
- Strong written and verbal communication skills.
- Creative thinking and the ability to develop innovative CRM strategies.
- Attention to detail and the ability to manage multiple projects simultaneously.
- Knowledge of data protection regulations and best practices.

**Salary**: £30,000.00-£32,000.00 per year

**Benefits**:

- Employee discount
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

Work Location: In person

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