Business Support Officer

2 weeks ago


Plymouth, United Kingdom Business Smart Solutions Full time

**Primary purpose of role**
- Deal with enquiries, providing advice and guidance to customers (20%)
- Undertake routine planned administrative support to a range of teams across the council, including inputting information into relevant databases to support data quality (60%)

**Key activities**
- Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services (25%)
- Accurately update information on relevant systems e.g. Academy, Civica, Carefirst (30%)
- Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services (20%)
- Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice - supporting a continuous improvement ethos (5%)
- Undertake other duties appropriate to the grade of the post

**Desirable qualifications/ knowledge**
- NVQ Level 2 or 3
- Customer care qualification/training
- Basic knowledge of relevant legislation, policies and procedures

**Essential experience**
- Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
- Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
- Experience of providing an effective and efficient business support service to customers.
- Administrative experience with an understanding of office procedures.
- Experience of prioritising own workload to ensure deadlines are met.
- Experience of maintaining documents, records and data e.g. financial records, customer records or accounts

**Equal Opportunities**

Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply.

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £13.42 per hour

Application question(s):

- This is a fast paced working environment, being able to work independently and as part of a team is very important. Are you able to give an example of a time when you have worked well as part of a team?
- Can you please explain a situation in which you have provided excellent customer service?

**Experience**:

- Local Government: 1 year (required)

Work Location: In person



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