Customer Care Officer

2 weeks ago


Glasgow, United Kingdom Greenbelt Group Full time

**Would you like to become an integral part of one of the UKs leading and fastest growing land management companies?**

**With more than 700 developments nationwide and a customer base of more than 74,000, Greenbelt are looking for an experienced Customer Care Officer.**

This position is based in our Glasgow office, with responsibilities that cover all of our prestigious developments throughout the UK.

You can look forward to working in a fast-paced, highly engaging and, ultimately, very friendly environment.

Your mission will be to accurately record and respond to customer enquiries, working closely with a variety of specialist teams to provide resolutions all within our important Customer Care Charter guidelines

**Can you bring the following essential skills to fulfil this exciting role?**
- A genuine enthusiasm to always go above and beyond for Greenbelt customers
- An extensive proven track record, qualification and/or experience in providing excellent Customer Service
- An unflappable temperament to work at your best in a fast-moving environment
- Outstanding organisational skills to best prioritise a busy workload schedule and meet our Customer Care Charter timelines
- A flexible approach that can adapt quickly to rapid changes in an ever-changing land management environment UK-wide
- The ability and willingness to liaise and build relationships with team members, other teams, customers, contractors, developers, council officers and elected members

**Although not essential, wed love if you also brought the following**:

- A background or qualification in Housing or Land Management Customer Services
- Escalated complaint handling experience
- A valid UK driving licence



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