Parking Services Assistant

3 weeks ago


Norwich, United Kingdom Norwich Airport Limited Full time

**Job Description - Parking Services Assistant**

This role is part of a rota system of where shifts can be between the hours of 0400 am - 0030 am Monday to Sunday.

Part time hours will be considered, please provided further detail on the Norwich Airport Application Form.

**Statement of Purpose**

The purpose of this role is to ensure the efficient operation of all car parks, carry out regular car park patrols and maintain the prescribed standards of quality, cleanliness and safety

**Summary of Role**

Reporting to the Car Park Operations Manager, the parking service assistant (PSA) will work as part of a team to ensure the smooth running of the airport car parks. The PSA will demonstrate excellent customer service at all times across all levels of communication. The PSA will ensure the efficient operation of all car parks to include carrying out regular patrols, implementing traffic measures when required, maintaining the car park equipment to a high working standard, carrying out basic cleaning duties and during winter months, gritting areas within the car park. The PSA will ensure the appearance of the car parks and all customer areas are kept clean and safe at all times.

**Key Responsibilities**
- To be proficient in all aspects of the car park operating systems and procedures to ensure the safe and smooth operation of the car park and to adhere to these at all times.
- To deal with all customer queries providing excellent customer service.
- To be competent in the repair, maintenance, fault reporting or replenishment of car parking equipment in line with manufactures recommendations (after training).
- To operate parking control equipment as appropriate completing relevant reports, logs and forms provided.
- To ensure compliance with standard operating procedures and the handling of money.
- To ensure that all transactions/barrier raises are accounted for and recorded accordingly.
- To complete and file all relevant documentation in accordance with Company Policies and Procedures.
- Always adhere to Health and Safety requirements and best practice.
- To carry out foot patrols and manual car park counts of all car parks ensuring data is recorded and the parking system is adjusted accordingly.
- To carry out cleaning, litter picking, as directed.
- To monitor the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Ensure that the Company’s Equal Opportunity Policy is fully implemented at all times.
- Undertake any other duties consistent with the nature and grade of the post as necessary or as requested.
- Attend training sessions as required by the Airport.

**You may be required to perform other duties within your capabilities.**

**Skills required**
- Good level of numeracy capabilities
- Excellent customer service skills
- Good oral and written communication skills
- Computer literate
- Experience with cash handling desired
- Must enjoy working indoors and outdoors.
- Experience of working with members of the public
- Must by physically fit
- Smart appearance
- Flexibility and adaptability
- Discretion and trustworthiness
- Organisational skills and the ability to multitask
- The ability to be proactive and take the initiative
- Ability to remain calm in difficult/demanding situations
- Ability to remain calm in difficult/demanding situations

**Job Type**: Part-time

**Salary**: From £10.01 per hour

Schedule:

- 10 hour shift
- Weekend availability

Application question(s):

- Are you willing to start ASAP?

Work authorisation:

- United Kingdom (required)

Work Location: One location



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