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Uk - Cruise Administrator

4 months ago

Billingham, United Kingdom ISS Group Holdings Limited Full time

**Who Are We**:
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

**Role Summary**:
As Inchcape grows our presence in the UK cruise sector with several wins already in 2024, we have an exciting opportunity to join our team as **UK Cruise Administrator**.

The role holder will act as central coordination with a Single Point of Contact (SPOC) for all port bookings, financial management and enquiries for Inchcape’s cruise business in the UK.

Whilst our core working hours are Monday to Friday, shipping is a 24-7 industry, and you will participate in a shared out of hours on-call service and there will be ad-hoc travel required to ports and business events.

We are looking for someone who has proven customer service skills, ideally with knowledge of the cruise sector, port operations or airline industry, but if you are a university/college graduate with a transferrable skillset then we would love to hear from you. In this role, we will provide you with the tools, experience and confidence to build a career in operations, learning our business and with opportunities to develop into a future leader or professional in the port agency and marine services industry.

**Hours: Standard working week but with evening, weekend and public holiday on call coverage and travel as business needs dictate**
**Contract type: Permanent full time**
**Based: Northeast UK (ideally around the Newcastle or Middlesbrough area)**

**Key Accountabilities**:

- Coordinate the itinerary planning and port booking process for our existing cruise clients for their UK wide port deployments.
- Request, track and scrutinise port call cost estimates, pre-funding from principals and final disbursement accounts (invoices).
- Manage the input of tariffs, invoices and supporting documents into cruise line operating platforms such as MXP and IMS.
- Support our local port agency teams and partner agents to ensure the delivery of safe and smooth port calls of all our appointed cruise vessels in the UK.
- A full UK Driving License
- Previous experience working onboard a cruise ship or in shipping, airline or port operations is desirable
- Driven and ambitious to further a career in the maritime sector in an operations role
- Experience of working in a customer service facing role
- Have strong communication and leadership capacities with a hands-on attitude
- An effective planner with excellent time management skills
- The ability to multi-task in a fast-paced pressured environment
- Eligibility to work in the UK without needing employer sponsorship
- Willing to work out-of-office hours (evening, weekends and public holidays) and to travel to ports to attend calls as business needs dictate

**In return, we will offer you**:

- A competitive salary including monthly inconvenience payment for out of hours work
- Access to a shared pool car for business travel
- 25 days annual leave entitlement plus bank holidays
- Employee discount scheme for retail/travel/leisure
- Discounted cinema tickets
- Cycle to work scheme
- Life assurance cover
- Remote GP and second medical opinion service which gives you, and your family members that live in the same household, timely access to medical advice 24/7, 365 days a year
- Contributory company pension scheme
- Full Employee Assistance Programme including access to care support covering work, family, relationships, money and health
- Career development and progression opportunities, including travel to other Inchcape port locations across the UK
- Financial support to complete ICS Shipping qualifications
- Values Award celebration events
- Team building days
- Plus, much more_

**Why Inchcape Shipping Services?**

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

**_ Global Perspective_** - we connect the world and see the bigger picture.
**_The Power of People_**_ -_ we rely on the strength of local agent knowledge and relationships.
**_Progress_**_ _**:

- we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society,