Customer Service Advisor

3 days ago


North Tawton, United Kingdom Vital Pet Group Full time

**Monday - Friday**

**08:30-17:00**

**Permanent Contract**

**An exciting opportunity to join our successful and friendly Customer Service Team.**

**Customer Service Advisor Responsibilities**:

- Answer customer support messages via telephone or Web promptly to enhance the customer service experience;
- Take generalist incoming calls from customers;
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs;
- Quickly learns the functions of the system to log in and respond to customer complaints;
- Accurately records and logs interaction with customers and updates account information;
- Works with management to maintain best practices for efficient communication with customers;
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers;
- Address customer questions about new products, services, promotions on sales;
**Customer Service Skills and Qualifications**:

- Good Communication Skills,
- Customer Service Support Experience (Desirable but not Essential),
- Excellent Listening Skills,
- Results-Driven,
- Able to Work as a Team,
- Ability to Work in Fast-Paced Environment,
- Ability to Work Under Pressure,
- Pays Attention to Detail,
- Fast Learner,
- Engaging Personality,
- Problem-Solver,
- Analytical,
- Patient,
- Multi-tasking,
- Prioritising,
- Phone Etiquette

**Salary**: From £19,760.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- North Tawton EX20 2BB: reliably commute or plan to relocate before starting work (required)



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