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Customer Relations Advisor

3 months ago

Northampton, United Kingdom Travis Perkins plc group Full time

Great opportunity for an existing colleague to join our Customer Relations team at the Hub in Northampton.

You will be keen to progress your career which we can support through our award wining apprenticeship program in customer service level 2/3.

We are big advocate of hybrid working and currently work 3 days a week in the office and 2 days a week from home. We work Monday to Friday 42.5 hours per week. Salary up to £23,868 annually

We’re looking for an individual with the potential to be a future leader within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career.

**What’s in it for you?**

A competitive salary and benefits, our working hours also offer a great work life balance most of our customers choose to enjoy their weekends and bank holidays which means you can too

**How will we support you?**

Right from the start you’ll be supported in your development. You would enrole on one of our award winning apprenticeship programmes in customer service levels 2 or 3. that will give you the tools to be successful in your role.Over the length of your apprenticeship programme and beyond.The customer journey- The different systems we use- How we supply goods to our customers- How to deliver 1st class service
- What makes us different and keeps us as the number one choice for our valued customer base

Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance.

We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom.

**What will you be doing?**

There is no such thing as a typical day in the Customer Relations Team at Travis Perkins. What you can expect is to gain exposure across a number of areas Including the branch network, PDH, Credit Services, allowing you to see where your strengths and interests lie and the direction you would like to develop your career in. Your role responsibilities will require you to:

- Engage with customer via there preferred method
- Building strong relationships that keep them coming back to Travis Perkins
- Support our customers with their purchases by providing information on our products
- Provide learnings back to the business

While working with a friendly, down to earth team to provide the 5* service our customers have come to expect from us

**Does this sound like you?