Client Relationship Lead
3 months ago
Would you thrive by being welcomed into a business that understands and values how vital the role of an ‘administrator’ is?
Do you have experience in the mortgage/finance industry? (and/or exemplary customer service skills?)
Are you motivated by providing customer service that is levels above ‘case admin’?
Would you be motivated by a commission structure driven by client satisfaction/positive reviews?
Are you keen to be trusted and empowered to work independently and to manage your own caseload?
Have you struggled to get part time work that fits around you, your family and perhaps your children?
The Role - Client Relationship Lead
This is a part/full time hybrid role as our Client Relationship Specialist. As our Client Relationship Specialist, you will be responsible for ensuring our clients are supported, cases are progressed with ultimate efficiency, and maintaining concise communication with clients. Disclaimer: From time to time you may be required to give emotional support to your brokers. (this support will be reciprocated)
- Customer Satisfaction, Customer Support, and Communication skills
- Analytical Skills and Customer Service experience
- Strong problem-solving and decision-making abilities
- Attention to detail and ability to prioritise tasks
- Excellent interpersonal and relationship-building skills
- Proficiency in mortgage and financial industry regulations
- Previous experience in a similar role is preferred
- Familiarity with mortgage lending processes and products
**Job Types**: Part-time, Permanent
Pay: From £15,000.00 per year
Expected hours: 22.5 per week
**Benefits**:
- Company pension
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Mortgage: 1 year (required)
- Customer support: 1 year (required)
Work Location: Hybrid remote in Witham
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