Customer Service Assistant
2 months ago
Are you passionate about helping people and providing exceptional customer service?
As a Customer Service Assistant, you will be the first point of contact for our customers and will play a critical role in ensuring their satisfaction. You will be responsible for answering inquiries, resolving issues, and providing information about our products and services.
**Responsibilities**:
- Resolving customer issues and complaints in a timely and professional manner
- Providing product and service information to customers
- Maintaining customer records and updating databases
- Processing customer orders using the company’s sales order processing software.
- Invoicing customer orders using the company’s sales order processing software.
- Document control
- Dealing with sales order progress queries and correspondence both verbally and in writing.
- Answer general pricing and stock enquiries for existing customers.
- General administrative & reception duties
**Requirements**:
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills
- Proficient in Microsoft Office
- Prior customer service/administration experience
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: 21307
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