Identity Verification Supervisor

3 weeks ago

Leeds, United Kingdom Brook Street Full time

**NHS England - Identity Verification Supervisor**

**Location**: Leeds - Hybrid working, will be expected to work at least one day per week on average in the office

**P**ay**: £13.84ph standard rate any unsociable will be paid at overtime rates

**This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.**

**Overview**:
The primary objective of the NHS login (Citizen Identity) Programme is to simplify adoption of digital tools and services by providing a simple, consistent, and trusted mechanism for patients and carers to access digital services in health and social care.

Responsibilities include:

- Manage the welfare, performance, and development of a team of ID checkers
- Providing an escalation point to resources on shift, covering a wide range of issues from ad hoc problems to the advanced management of the complex queue.
- Complete monthly 1-1s with team members discussing individual performance matrixes and wellbeing.
- Monitor on an hourly/daily basis the performance of ID checker
- analyzing and compiling data and giving feedback, to ensure KPI targets are met, and ID checks completed efficiently.
- Ensuring all internal timesheet and mandatory training/policies compliance is complete weekly.
- Providing training to new staff members and refresher training to existing staff on ID verification process, ID document validation, PDS traces
- Liaise with a variety of stakeholders including members of the NHS login programme team and ID verification colleagues with NBO and NSD
- Maintaining logs of risks and issues, managing and escalating where necessary to the relevant stakeholders

**Skills and experience required**:

- Previous line management experience
- Good written communication skills, including grammar and spelling
- Experience of maintaining filing systems both electronically and manually
- Proven ability to understand and react appropriately to risks and issues
- Previous experience requiring the handling of sensitive information in a confidential manner
- Experience of maintaining one or more information systems, managing storage and retrieval of information or records
- Good working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, SharePoint, and Microsoft Teams
- Knowledge of the importance of information governance, including maintaining the confidentiality of information, storing information in the right place, and making sure information is recorded clearly and accurately

**Benefits**
- City Centre (location 5 minutes from any station)
- Modern offices with accessible amenities
- Professional and forward-thinking culture
- Very Competitive rates of pay

**In return for your work and commitment, working for Brook Street can offer you some fantastic benefits**:

- The opportunity to join and work in the Public Sector
- Learning and development opportunities to grow your career
- Competitive salary
- 28 days Annual Leave per year (pro-rata)
- Wide variety of flexible benefits and working options to suit your lifestyle
- Full training and induction

**About Us**
We recruit on behalf of some of the country's best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

For further details on any of our vacancies, please contact your local Brook Street branch. Details can be found on our website.

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