Sales Support Administrator

2 weeks ago


Chessington, United Kingdom Sega Amusements International Ltd Full time

_This role is required to be 100% on site._

**JOB SUMMARY**

In your role we will expect you to provide exceptional customer service for both internal and external customers. You will provide customer support with spares and parts ordering for **Sega Amusements International Ltd** products, offering guidance to both internal and external customers.

You will manage the spares inbox and ensure queries are answered in a timely fashion and will ensure all orders are processed accurately and efficiently. In addition to day-to-day inbound order processing, you will be expected to develop new client relationships, along with managing the existing portfolio of customers and distributors.

You will take ownership and manage your workload to ensure complete and professional customer care.

The role will involve a hands-on, proactive approach to sales and order processing.

**KEY DUTIES**

This is not an exhaustive list of all duties but covers the core needs required to fulfil the role.

**Sales**
- Ongoing tracking of orders for customers, with regards to delivery status and the timely updating to the customer in the event of a delay. Releasing orders from the back-order report.
- Processing customer payments.
- Liaising with carrier to resolve delivery difficulties and disputes.
- Run weekly reports to make sure that all quotations are chased and take of system after 30 days.

**Spares Specific**
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. Recommend related parts and accessories, which may be required for a job.

**Invoicing/Credit Notes**
- Smooth processing of commercial invoices alongside ensuring the daily generation of invoices
- Managing all credit requests in a timely manner

**Customer Complaints**
- To be responsible for the investigation, resolution, and reporting of all customer related complaints. To track all complaints on the in-house database, reporting and seeing through to completion.

**Essential Skills Required**
- Ability to multitask
- Flexible approach
- High attention to detail
- Good communication skills written and verbal
- Strong organisational skills
- Team player
- Be able to use Excel and Microsoft word to a reasonable level

**Desired Experience**
- Experience within a sales administration/order processing role would be good but not essential

**About Us**

SAI is part of the Kaizen Entertainment Group operating on a global scale and is a renowned industry leader in the world of creative development and manufacturing of legendary coin operated titles over the past 30+ years.

We are one of world’s most distinguished leaders in the production, development and distribution of both iconic and interactive amusement arcade games, redemption machines, pushers and merchandise across the globe. SAI thrive and take delight in being able to offer a vast range of amusement machines to the market and in creating family entertainment experiences for all ages and interests, including Sonic Air Hockey, Sonic Basketball, Daytona, Rambo, Transformers, Mission Impossible, Plants v’s Zombies, House of the Dead Scarlett Dawn and many, many more.

We are showing huge growth in retail operations and family entertainment centres across the whole of our EMEA territories and are expanding rapidly to meet the needs of this demanding growth area and we are continually on the lookout for talented staff from different backgrounds to become a part of the SAI family

**Please contact the HR Department for a full job description**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Order Processing: 1 year (required)

Work Location: One location


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