Showroom Assistant

2 weeks ago

London, United Kingdom Sanderson Design Group Plc Full time

**Showroom Assistant & Account Executive**

We have an exciting opportunity for an experienced Showroom Assistant & Account Executive to join us at our showroom in Chelsea Harbour. As Showroom Assistant & Account Executive, you will provide excellent customer service to all visitors and assist with the smooth running of the showroom as well as implement Brand accounts sales strategy with a selection of existing customers to maximise sales and profitability

There’s something inspiring about working at our showroom, perhaps it’s our iconic brands and the nature of our diverse range of authentic British designers as well as our ever-growing collaborations in our licensing team. If you love interiors as much as we do, this could be the beginning of a wonderful journey. We create styles that celebrate a passion for colour, texture, craftmanship and innovative design. We’re a global leader in interior design and proud to manufacture, market and distribute our brands around the world.

**Responsibilities**

Showroom Assistant:

- Maintain an outstanding presentation of the Sanderson Design Group (SDG) brands at all times
- Ensure all SDG Brands are fully and appropriately represented to an excellent standard within the showroom at all times
- First class knowledge, promotion and presentation of SDG brands
- Ensure all visitors to the showroom understand the DNA of each SDG brand and what is they to offer
- Advise customers based on their requirements, utilizing collection books, brochures and other marketing materials, discussing range, specifications and samples
- Provide visual assets and mood boards to communicate design schemes and confirm orders with clients (upselling and cross-selling)
- Follow up on all design appointments with visual assets, quantities, costs and lead times
- Proactively source products for customers as required and operate an efficient sampling service
- Acknowledge and assist existing customers whilst gathering new leads which can be forwarded to the relevant Brand Development Executive
- Provide support and liaise professionally with office-based colleagues and Brand Development Managers as and when appropriate
- Use CRM and WG360 where appropriate
- Assist in the planning and execution of showroom events
- Have an active role in all showroom meetings, offering feedback on competitor and customer activity, new collections and any possible opportunities for the showroom
- Complete individual tasks and set objectives in a timely manner

Account Executive:

- Implement the SDG Brands accounts sales strategy with a selection of existing customers to maximise sales and profitability
- Provide sampling and patterning to existing customer base for all new launches and when required
- Work closely with the Business Development Managers to maximise sales with their customers
- Deliver exceptional service on a portfolio of customer accounts
- Operate as the lead point of contact for any matters specific to the customers, a primary desk contact
- Engage in project management duties
- Deliver product presentations virtually to customers
- Deliver sales strategies to customers via phone, virtually or in person
- Work to KPI’s and key targets
- Attend meetings with customers onsite
- Negotiate sales and agreements to maximise profit
- Clearly communicate the progress of initiatives to management
- Forecast and track key account metrics e.g., quarterly sales results and annual forecasts
- Feedback all suggestions for improvement and market research to management

**Skills & Experience**
- Educated to GCSE A-C level as a minimum and/or equivalent
- Ideally BSc/BA in Business Administration, Finance or relevant field and/or equivalent
- Formal sales training would be a strong advantage but not essential
- A passion for our brands & products and knowledge of Interior Design (essential)
- Excellent interpersonal communication and presentation skills (essential)
- Excellent written communication skills, sound administration ability
- Strong verbal communication skills with confidence in dealing with clients at all levels
- Highly self-motivated individual, self-driven, results orientated with a positive outlook
- Able to prioritise and work under pressure; efficiently and accurately
- Good negotiation skills
- Demonstrable ability to present, influence and communicate effectively at all levels of the business
- Self-driven, results orientated with a positive outlook
- Strong analytical and numerical skills
- Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel and PowerPoint

**About us**

Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures, and markets wallpapers and fabrics together with a wide range of ancillary interior products.

In 2020, we brought our portfolio of brands home to Sanderson Design Group, evoking the combined longevity and prodigious creative history of our brands. Sanderson Design Group describes

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