Credit Control Team Lead

3 weeks ago


Hemel Hempstead, United Kingdom Vitae Financial Recruitment Limited Full time

Credit Control Team Lead
Hemel Hempstead (3 days per week in office)
£35,000 - £37,000

**Responsibilities**:

- Lead and manage the Credit Control team, providing direction and guidance to ensure effective management of tenant arrears.
- Monitor and manage tenant accounts, identifying areas of risk and ensuring appropriate actions are taken to maximise cash collection.
- Develop and implement effective credit control procedures and processes, ensuring compliance with regulatory and legal requirements.
- Build effective relationships with internal stakeholders, including Housing and Asset Management teams, to identify and resolve issues relating to tenant arrears.
- Develop and maintain effective relationships with external stakeholders, including tenants, external debt collection agencies, and solicitors.
- Produce regular management information and reports on credit control performance, ensuring accurate and timely reporting to senior stakeholders.
- Participate in regular team meetings, providing guidance and support to team members and sharing best practice.
- Monitor and manage the team's workload, ensuring resources are allocated effectively and priorities are managed appropriately.
**Requirements**:

- Proven experience in a Credit Control Team Lead role, ideally within a housing association or similar sector.
- A solid understanding of credit control procedures and processes, including managing tenant arrears and cash collection.
- Excellent leadership and management skills with the ability to motivate and develop a team.
- Strong communication and relationship-building skills with the ability to work effectively with stakeholders at all levels.
- Excellent analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Strong attention to detail and the ability to work to tight deadlines.
- Knowledge of relevant regulatory and legal requirements relating to credit control and debt recovery.
- Strong IT skills, with the ability to use Microsoft Office and accounting software packages.
If you are an experienced Credit Controller with a track record of managing small teams, success in managing tenant arrears and maximising cash collection, please apply.
AGY - Vitae Financial Recruitment
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