Customer Account Advisor

2 weeks ago


Hemel Hempstead, United Kingdom Trinity Estates Full time

**Ref**

19863

**Location**

Head Office - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN

**Working pattern**

Monday to Friday 0900 - 1715

**Salary**

Competitive

**Closing date**

28/05/2024

**Description**

**Customer Accounts Advisor position at Trinity Estates**

**Location - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN**

**Working Hours - 09:00 - 17:15 Monday - Friday**

**Salary - Competitive**

**About Trinity Estates**:
Trinity are one of the largest residential property management companies in England and Wales.

Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team.

Trinity is part of the Trinity Property Group, an Odevo Group Company.

**Benefits**:
The company offers various benefits, including:

- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.

The role of **Customer Accounts Advisor **is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.

Key responsibilities and tasks include:

- Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations).
- Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team.
- Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
- Generating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc.
- Arranging and monitoring payment plans for accounts in arrears directly with account holders.

**Qualifications and Skills**:

- Credit control and customer service experience.
- Knowledge, experience or an interest in the property management industry (service charge/rent)
- Excellent communications skills essential - written and spoken.
- Good IT experience/literacy (Word & Excel).
- Resilient, tenacious & target driven, with excellent organisation skills.
- Team player with good work ethics.

**Application Process**:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-EJ1.



  • Hemel Hempstead, United Kingdom Lloyd Recruitment Services Ltd Full time

    **Customer Solutions Advisor** As a Customer Solutions Advisor, you will be the first port of call for residents and clients to log repairs and aid in any queries or questions whilst ensuring customer satisfaction is always met. You will work 37.5 hours per week, usually between 8am - 5pm Monday to Friday. Cover may also be required on the occasional...


  • Hemel Hempstead, United Kingdom First Choice Recruitment, Wakefield Full time

    **Customer Service Assistant** **Rate: £10.42 per hour (£10.78 after 12 weeks)** **Hours - 4 rotating shifts**: Week 1 - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, Sunday Week 2 - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, Saturday Week 3- 9:00-5:30 - Monday - Friday Week 4 - 9:30-6:00 - Monday - Friday **Start Date: ASAP** First Choice...


  • Hemel Hempstead, United Kingdom Zoom Recruitment Services Full time

    An Inbound Customer Sales Advisor is required for a successful trade company based in the Hemel Hempstead area. You will be handling a high number of inbound customer calls, processing sales orders, answering enquiries and resolving complaints appropriately. As a Customer Sales Advisor you will maintain an excellent customer service level and communicate...


  • Hemel Hempstead, United Kingdom Zoom Recruitment Full time

    An Inbound Customer Sales Advisor is required for a successful trade company based in the Hemel Hempstead area. You will be handling a high number of inbound customer calls, processing sales orders, answering enquiries and resolving complaints appropriately. As a Customer Sales Advisor you will maintain an excellent customer service level and communicate...

  • Customer Service Advisor

    Found in: Talent UK C2 - 1 week ago


    Hemel Hempstead, United Kingdom Zoom Recruitment Services Ltd Full time

    An Inbound Customer Sales Advisor is required for a successful trade company based in the Hemel Hempstead area.You will be handling a high number of inbound customer calls, processing sales orders, answering enquiries and resolving complaints appropriately. As a Customer Sales Advisor you will maintain an excellent customer service level and communicate...


  • Hemel Hempstead, United Kingdom Corus Consultancy Full time

    **On behalf of our client, Corus Consultancy is recruiting for a Customer Sales Advisor to ensure highest level of sales as well as providing an exceptional customer service in a fantastic location (Hempstead, HP3).** **Roles & Responsibilities**: - You will be dealing effectively with sales enquiries from customers over the telephone and face to face,...

  • Customer Service Advisor

    Found in: Talent UK C2 - 1 week ago


    Hemel Hempstead, United Kingdom Gravity Recruit Full time

    Customer ServiceAdvisorHemelHempsteadOur client isone of the fastest growing companies in the UK in their field. Theyare currently looking for a Customer Service Advisor to join theteam in their Hemel Hempsteadbranch.JobPurpose: To guarantee their customers an excellentlevel of service whilst at the same time ensuring the highest levelof sales for the...


  • Hemel Hempstead, United Kingdom Evri Full time

    At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...

  • Service Advisor

    2 days ago


    Hemel Hempstead, United Kingdom Just Recruitment Solutions Full time

    **Commercial Service Advisor Vacancy - Hemel Hempstead - £36,000 OTE** Experienced Service Advisor - Commercial Dealership £36,000 OTE per annum As a Commercial Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works,...


  • Hemel Hempstead, United Kingdom Palmers Fiat and Abarth Hemel Hempstead Full time

    **Customer Service Advisor Apprentice** **The Role of a Customer Service Advisor**: As a Customer Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves: - Interpreting customer concerns and liaising with...


  • Hemel Hempstead, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Hemel Hempstead** Experienced Service Advisor Prestige Franchise Dealership £30,000 DOE, PLUS OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...


  • Hemel Hempstead, United Kingdom Coulter Elite Resourcing Ltd Full time

    **Showroom Sales Advisor** **Hemel Hempstead** **£22,000 to £27,000** Are you a passionate Showroom Sales Advisor, looking for an exciting new role? Coulter Elite Resourcing are currently looking for a Showroom Sales Advisor to work with one of our well-established and very successful clients based in Hemel Hempstead working as part of their Showroom...

  • Service Advisor

    2 weeks ago


    Hemel Hempstead, United Kingdom Riverside Consultancy Full time

    Job Advert Aiming to be the benchmark for excellence in customer service Mercedes-Benz of Hemel Hempstead, which forms part of L&L Automotive are looking for a customer centric **Service Advisor**. **The Company** L&L Automotive are the franchised Mercedes-Benz partner in Hertfordshire with retailers in Stevenage, Hertford, Bishops Stortford, and Hemel...


  • Hemel Hempstead, United Kingdom STORMX RECRUITMENT LIMITED Full time

    The role is a chance within a progressive business, created due to continued success, growth and progression of others already in the business and while full training will be provided within an exceptional on boarding process, previous Office/Customer Service experience is useful. This is a forward thinking business who are at the fore of employee benefits...

  • Service Advisor

    7 days ago


    Hemel Hempstead, Hertfordshire, United Kingdom KPI People Full time

    Service Advisor – Hemel Hempstead - Basic Salary - £27,000 OTE - £35,000 – Great Benefits Package - Our client, a busy franchised car dealership, in Hemel hempstead has the requirement for a Service Advisor to join their successful Aftersales team. Responsibilities As a Service Advisor your responsibilities will include: Meet and Greet Customers ...


  • Hemel Hempstead, Hertfordshire, United Kingdom Jago Consultants Full time

    Our client is a franchised car dealership in Hemel Hempstead,are looking to recruit a Senior Service Advisor and a Service Advisor to join their team. Working as part of a team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term...

  • Accountant

    Found in: Talent UK C2 - 2 days ago


    Hemel Hempstead, United Kingdom Nayax Full time

    We are seeking a highly skilled and experienced Accountant to join our finance team. The ideal candidate will have a strong background in reconciliation, particularly with bank and customer accounts. Maintaining accurate financial records using SAP Business One/NetSuiteBank statement reconciliationConduct thorough and accurate reconciliations of bank and...


  • Hemel Hempstead, United Kingdom Coulter Elite Resourcing Full time

    Coulter Elite Resourcing are looking for a Senior Showroom Sales Advisor, working for a leading retailer and importer of luxury natural stone and porcelain flooring. Our client are a passionate bunch who love to offer their customers the highest quality flooring, with exceptional customer service at every stage. Principle Responsibilities For The...

  • Accounts Assistant

    1 week ago


    Hemel Hempstead, United Kingdom Vitae Financial Recruitment Limited Full time

    Our client, a global organisation with a stellar reputation in its specialist field, known for its innovative approach and a friendly, supportive, and flexible working environment, is looking to source a credible and enthusiastic Accounts Assistant tojoin its close-knit team. Main duties include: Accounts Payable - Entering Purchase ledger invoices -...

  • Accounts Clerk

    15 hours ago


    Hemel Hempstead, United Kingdom Broadreach Recruitment Full time

    Location: Hemel Hempstead - Sector: Admin & Business Support - Job type: Permanent - Salary: £29000 - £30000 per annum - Contact: Meika Mills - Contact phone: 0146 045 5002 - Job ref: V-33901 - Published: about 1 hour ago - Expiry date: 2023-07-28 - Startdate: 2023-06-27 **Accounts Clerk** **Hemel Hempstead** **£30K PA** **Monday - Friday 7.30am...