Income Collection Officer

3 months ago


London, United Kingdom Capital Letters Full time

**Income Collection Officer**

**£35,811**
**, 28 days holiday increasing to 32 days, pension, health cash plan, 4 x salary life insurance, hybrid working**

**About Capital Letters**

Capital Letters is a small and rapidly growing company. We exist to be a market disrupter in London, increasing the supply of homes in the private rented sector that can be used by our member boroughs for homeless households. We procure properties, are developing our own property portfolio and we offer support to the homeless households that we find homes for. Capital Letters is funded by the government to find secure homes for homeless families on behalf of local councils in London.

**About the Role**

The Income Collections Officer will be responsible for providing a highly professional customer focused arrears recovery service to Capital Letters residents. The role will take place in a fast-paced environment in a new team which has recently been set up, so there is every opportunity to influence the improvement of the service.

The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Capital Letters procedures, legislation and best practice. The role will also embrace migration from legacy benefits on to Universal Credit.

**Key responsibilities**

The key responsibilities of the post holder will be to manage the rent accounts as well as the residents' expectations. The successful post holder will be responsible for arrears prevention as well as income collection, using their skills and knowledge to achieve the best results. The post holder will be responsible for the arrears procedure from first contact to eviction ensuring professional representation along the way. Due to the close working relationship between the income collection and housing management teams a high level of collaboration is expected.

**About you**

A full job description and person specification are available to download if you click **here**.



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