Income Collection Officer

5 months ago


London, United Kingdom FUNERAL ENTERPRISES LTD Full time

Responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible.

To make contact with clients, including appointments at the pre-notice and pre-legal stages where there are outstanding arrears.

To work on the front-of-house counter for Temporary Accommodation income collection queries at the Hackney Service Centre.

To refer vulnerable clients to support services;
To identify accounts requiring possession action.

Responsible for the service of notice-seeking possession.

To make representations to the Legal Services on cases requiring possession hearings and request warrants as approved by the authorised persons.

To represent Hackney Council at possession hearings as required.

Coordinate and attend evictions as required.

To provide excellent customer service to customers contacting us in person, on the phone or in writing to maximise income.

To visit customers in their homes to discuss their accounts and provide appropriate advice and support.

To provide customers with basic financial capability advice and signpost to other agencies as required.

To work in partnership with other departments and agencies (DWP, JCP, Citizens Advice etc.) to help customers sustain their tenancy.

To work closely with the Hostel Managers, Placement Officers, Homelessness Prevention officers, the Lettings team and other colleagues in the housing department to provide joined-up services to customers.

Maintain accurate records in line with GDPR.

To maintain a good understanding of welfare benefits and any changes which may affect customers’ ability to pay.

To maintain a good understanding of housing legislation in relation to the collection of income.

To provide cover for other Income Collection Officers during periods of absence.

Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.

**Job Types**: Full-time, Temp to perm
Contract length: 12 months

**Salary**: From £20.00 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

**Experience**:

- customer service: 5 years (required)
- Council Tax: 4 years (required)
- social housing: 4 years (required)
- welfare benefits: 4 years (required)

Work Location: In person

Reference ID: recrut937259



  • London, United Kingdom Eden Brown Synergy Full time

    Job Title: Income Collection Officer - Temporary Accommodation Location: Hackney, London **Salary**: Competitive **Job Description**: As an Income Collection Officer for Temporary Accommodation, you will play a crucial role in ensuring the efficient collection of rent and service charges for temporary accommodation accounts. Your responsibilities will...


  • London, United Kingdom SUPERCAR HIRE LIMITED Full time

    Responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible. To work on the front-of-house counter for Temporary Accommodation income collection queries at the Hackney Service Centre. To refer vulnerable clients to support services; - To...


  • London, United Kingdom TRI Consulting Ltd Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basis Key responsibilities are as follows Income collection role to bring down rent arrears. Contacting residents Responsible for taking payments Be responsible for following the whole legal process for rent arrears. PAYE rate £17.59 &...


  • London, United Kingdom Business Smart Solutions Full time

    **Rate**:£25.53 per hour Umbrella **Term**: 3 months **Hours per week**: 36 **Location**:Hackney / London Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed...


  • London, United Kingdom The Riverside Group Full time

    **Job Title**:Income Collection Officer **Contract Type**:Permanent **Salary**:£30,395 - £33,485 **Working Hours**:35 hours per week **Working Pattern**:Monday - Friday **Location**:Arlington House, Camden, London - Hybrid **The difference you will make as Income Collection Officer The post holder will be responsible to the Customer Accounts Team...


  • London, United Kingdom Bridge of Hope Full time

    Nottinghill Genesis are looking for 2 Income collections Officers for a 3 month period with the potential to go perm depending on business need and good performance. Ideally would like someone to start as soon as possible. Will require two temps who will be covering patches across Southwark, Lambeth and Lewisham. We would be keen for at least one of the...


  • London, United Kingdom Capital Letters Full time

    **Income Collection Officer - £37,234.44** Capital Letters is a purpose driven, not for profit, private landlord working to end homelessness in London. We source and manage affordable, secure and safe homes for families experiencing homelessness - because a home can change everything. We are part of the solution - and you can be too. This is a unique...


  • London, United Kingdom Service Care Full time

    **Income Collection Officer** **Stratford, London** **Full Time** **Temporary** **Requirements**: - Maths and English GCSE at Grade C or above - Qualification in relevant Housing role is desirable - Knowledge of housing management techniques - Knowledge of IT processes, including Word and Excel - Experience in a customer facing role, and ability to provide...


  • London, United Kingdom Eden Brown Synergy Full time

    Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough,...


  • London, United Kingdom Butler Rose Full time

    **Responsibilities**: - Collect rent and manage rent accounts, taking appropriate action to recover debt, including pursuing legal action for possession where appropriate. - Calculate housing benefit entitlement for new residents and ensure residents with problems paying their rent because of benefit issues are referred to the Welfare Benefit Adviser. -...


  • London, United Kingdom Cleantech People Full time

    **What's involved with this role**: **Hackney RQ1229112** As an Income Collection Officer, you will be responsible for managing the collection of service charges and other rental income, ensuring accuracy, timeliness, and compliance with relevant regulations. **Key Responsibilities**: - Calculate and issue service charge invoices to tenants in accordance...

  • Income Collection

    5 months ago


    London, United Kingdom tower Hamlets Full time

    Back **Income Collection & Enforcement officer**: **Business Rate Recovery & Council Tax Recovery** Do you have what it takes to help the Council maximise its income to provide vital services to its residents and businesses? This is an exciting and challenging opportunity within the Revenue Services Department (IncomeCollection & Enforcement Team) dealing...


  • London, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 28-08-23 until 26-11-23 with a possible extension. - Responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible. - To make contact with clients, including appointments at the pre-notice and pre-legal stages where there...

  • Income Officer

    4 months ago


    London, United Kingdom KDS Driving ltd Full time

    The role A new and exciting opportunity has arisen to recruit a Senior Income Officer in the Income collection team. We are looking for an innovative individual with relevant experience in Project management and income collection, to supervise and influence a team of officers to maximise income and minimise arrears With the continued impact of welfare...

  • Income Officer

    5 months ago


    London, United Kingdom Plastexe limited Full time

    The role A new and exciting opportunity has arisen to recruit a Senior Income Officer in the Income collection team. We are looking for an innovative individual with relevant experience in Project management and income collection, to supervise and influence a team of officers to maximise income and minimise arrears With the continued impact of welfare...

  • Income Officer

    5 months ago


    London, United Kingdom Blue gorilla vape Full time

    The role A new and exciting opportunity has arisen to recruit a Senior Income Officer in the Income collection team. We are looking for an innovative individual with relevant experience in Project management and income collection, to supervise and influence a team of officers to maximise income and minimise arrears With the continued impact of welfare...

  • Income Officer

    5 months ago


    London, United Kingdom Games & gears Full time

    The role A new and exciting opportunity has arisen to recruit a Senior Income Officer in the Income collection team. We are looking for an innovative individual with relevant experience in Project management and income collection, to supervise and influence a team of officers to maximise income and minimise arrears With the continued impact of welfare...

  • Income Collection

    5 months ago


    London, United Kingdom Tower Hamlets Partnership Full time

    Business Rate Recovery & Council Tax Recovery Do you have what it takes to help the Council maximise its income to provide vital services to its residents and businesses? This is an exciting and challenging opportunity within the Revenue Services Department (IncomeCollection & Enforcement Team) dealing with the recovery and enforcement of Council Tax...

  • Income Officer

    1 month ago


    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Income OfficerWe are seeking a highly skilled Income Officer to join our team at Brackenberry Ltd. As an Income Officer, you will play a crucial role in ensuring that customers receive the appropriate debt counselling and welfare benefit advice and services.Key Responsibilities:Monitor and analyse rent arrears cases, working closely with relevant...

  • Income Officer

    1 month ago


    London, Greater London, United Kingdom Brackenberry Full time

    Job Title: Income OfficerWe are seeking a highly skilled Income Officer to join our team at Brackenberry Ltd. As an Income Officer, you will play a crucial role in ensuring that customers receive the appropriate debt counselling and welfare benefit advice and services.Key Responsibilities:Monitor and analyse rent arrears cases, working closely with relevant...