Medical Secretary Lead

2 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Evelina London is part of Guy’s and St Thomas’ NHS Foundation Trust and is the heart of a network of children’s health services in Lambeth and Southwark and across South-East England. We provide a comprehensive range of children’s health services, so that we are able to look after patients from antenatal diagnosis through childhood, into adolescence and on into adult services.

We are looking for an enthusiastic and hard-working Medical Secretary Team Lead to work within the Child protection Service. The service runs Mon-Fri, 09:00-17:00, taking direct referrals from Police, social workers and other healthcare professionals. A dynamic team of highly skilled Paediatricians provide care for children across Lambeth. One of the main responsibilities for the post holder will be providing admin support to consultants and ensuring the report functions for child protection are accurately maintained. The post holder will also be required to lead on child death notification processing with support of colleagues. The post holder will be required to work closely with the Assistant Service Manager and clinical leads to achieve this. Other key responsibilities include providing administrative support in line with agreed standards, to meet the needs of the Child Protection Service

The post holder will work with the clerical and consultant team to ensure the delivery of a seamless service for patients referred to the department for their care.

Key duties include providing an efficient, high quality specialised secretarial support service to one or more consultants and their clinical teams, maintaining information on the hospital administration system, dealing directly with enquiries in person and on the telephone from patients and GP’s, liaising with other directorates, and general administrative and secretarial duties.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
- Provide a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.
- Type all clinical letters, which may include those of a distressing or emotional nature, as well as discharge summaries or other relevant correspondence and documents are required.
- Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.
- Prepare acknowledgement letters and draft responses as required.
- Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.
- Manage and answer all telephone calls related to the service in a courteous and tactful manner to ensure that patients and visitors are communicated with effectively, patient focus is maintained and problems are dealt with promptly and efficiently.
- Deal with stressful situations that may arise when dealing with patients who are anxious or distressed using tact and diplomacy at all times.
- Provide information and advice to patients and relatives about service administration and appointments.
- Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.

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