Medical Secretary Lead

4 weeks ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

We are looking for an enthusiastic and hard-working Medical Secretary Lead to work within the Paediatric Neurosciences and Sleep. This role will be the secretary to three Neurodisability consultants and will work with other Neurosciences secretaries and the wider secretarial team.

The post holder will work with the clerical and consultant team to ensure the delivery of a seamless service for patients referred to the department for their care.

Key duties include providing an efficient, high quality specialised secretarial support service to one or more consultants and their clinical teams, maintaining information on the hospital administration system, processing patient referrals and results, dealing directly with enquiries in person and on the telephone from patients and GP’s, liaising with other directorates, and general administrative and secretarial duties.

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals - Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King’s Health Partners - we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
- Provide a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.
- Type all clinical letters, which may include those of a distressing or emotional nature, as well as discharge summaries or other relevant correspondence and documents are required.
- Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.
- Prepare acknowledgement letters and draft responses as required.
- Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.
- Manage and answer all telephone calls related to the service in a courteous and tactful manner to ensure that patients and visitors are communicated with effectively, patient focus is maintained and problems are dealt with promptly and efficiently.
- Deal with stressful situations that may arise when dealing with patients who are anxious or distressed using tact and diplomacy at all times.
- Provide information and advice to patients and relatives about service administration and appointments.
- Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.

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