Medical Receptionist and Administrator

7 months ago


Nottingham, United Kingdom Ivy Medical Group Full time

To provide a high level of Reception and administrative services to patients, doctors, nurses and other members of the practice team, ensuring all processes are carried out to practice standard and policy. Our practice is a friendly, interesting and rewarding place to work giving a high level of care to our patients. Shifts available are included below. Benefits include, paid annual leave and bank holidays, access to join the NHS pension scheme, Blue Light card membership for many retail discounts, on site parking.

RECEPTION DUTIES

To carry out admin duties as per practice procedure but to also use own initiative to ensure processes are smooth running and effective in the following areas:

- Process appointment requests for today/future appointments from patients by telephone and in person.
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions/pathology requests to patient and checking names and address.
- Deal with visits/requests
- Be able to cover all reception positions as necessary

ADMINISTRATION
- Request, update and complete query messages on system logs.
- Record, update and complete patient tasks within clinical system by liaising with the relevant persons for information.
- Sort all incoming patient-related mail.
- Scan patient-related documents into the clinical system
- Send information to patients via AccuRx text messages
- Check and process new patient registrations.
- Liaise with teams for network/IT/phone support
- Pulling/filing paper notes for surgeries and updating as necessary.
- Manage and update patient information notice boards and leaflets
- Photocopying as requested.
- Posting of mail as requested.
- Take action as directed by other team members

GENERAL RESPONSIBILITIES FOR ALL STAFF

The post-holder is expected to:

- Adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies.
- To work in accordance of written protocols.
- Attend mandatory training as identified by the practice.
- Provide information for a DBS check, and inform the practice of any incident that may change the DBS status

**Job Types**: Permanent, Part-time
Part-time hours: 10-25 per week

**Salary**: From £10.42 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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