Salesforce Administrator

**Role: Salesforce Administrator**

**Reporting to: Operations Director/Sales Director**

**Location: Preston/Hybrid Working - minimum of two days in the office each week.**

**Hours: 35 hours per week. Mon - Fri**

We have an exciting opportunity for a driven Salesforce Administrator to join our organisation and play a pivotal role in ensuring that Agriconnect’s sales and marketing teams are working in an aligned way. Salesforce is becoming an organisational game-changer for our business and you will drive this transformation.

You will take ownership of Agriconnect’s Salesforce CRM platform and will be dedicated to maximising efficiency and capitalising on the full features and benefits of Salesforce. Work with the sales and marketing team to record and track the progress of leads and opportunities, and that financial reporting is accurate and timely.

**Duties and Responsibilities**:
We are looking for someone who has the initiative to spot trends and someone who would seek the best solution do things better and faster. You will:

- Take ownership of Agriconnect’s Salesforce org.
- Collaborate with Agriconnect’s sales, marketing, customer success and finance department users to define system requirements and customise the platform, enabling users to get the most of Salesforce technology.
- Supporting the sales team with the design and implementation of sales strategies and coordinating the rebook process for events.
- Work with the sales team on an ongoing basis to design best practice functionality, increase operational efficiency and enhance our customer data.
- Support Agriconnect’s management with reporting and analytics.
- Manage user licences, configuration/customisation, setting permissions, security and monitoring and resolving user requests through 'cases' and ensuring the sales team have the relevant sales and marketing collateral to support their roles.
- Perform ongoing QA testing and gathering feedback from users to proactively identify required system changes and ensure that features meet the needs they were set out to serve, working with our Salesforce managed services partner where necessary.
- Enhance your platform expertise over time through continuous self-learning
- Create the future by attending planning meetings, assist with determining how Salesforce can be used and optimised in new ways.
- Other duties, projects, and admin tasks including support for other Arc businesses’ teams as required

**About You**:
**Knowledge of the below is essential**
- User Setups
- Security and Access
- Standard and Custom Objects
- Sales and Marketing Applications
- Service and Support Applications
- Activity Management and Collaboration
- Data Management
- Analytics - Reports and Dashboards
- Workflow Process Automation
- Desktop and Mobile Administration
- AppExchange

**Skills and Abilities**
- Excellent verbal and written communication skills
- Good organisational and time management skills
- Ability to problem solve, negotiate and persuade
- Keen interest in technology
- Enthusiastic about their work and show willingness to learn
- Able to work independently and remotely
- Resilient and determined to be successful
- Ability to learn fast and in an independent way

**Experience**

Recent hands-on experience with Salesforce

**Qualifications**

Salesforce Administrator Certification essential

**Key competencies**

**Accountability**

Accept personal responsibility for the quality and timeliness of work. Can be relied upon to achieve excellent results.

**Adaptability/Flexibility**

Adapt easily to changing business needs, conditions and work responsibilities. Adapt approach, goals and methods to achieve successful solutions and results.

**Communications Effectiveness**

Convey clear, timely, persuasive messages that positively influence the thoughts and actions of others.

**Decisiveness**

Make timely decisions without sacrificing quality even under ambiguous circumstances.

**Technical Skills**

Demonstrates technical skills required for the role, pays attention to detail, takes initiative to broaden knowledge.

We offer an excellent package including:

- 25 days holiday increasing to 27 after two years
- Hybrid Working (minimum 2 days in the office each week)
- An extra day off on your birthday
- Matched pension contribution up to 6%
- Life Assurance Scheme 4x basic salary
- Employee assistance programme
- Long Service Awards
- Employee of the Month
- Employee Discount Scheme
- Exceptional career progression. We are ever-evolving, if you work hard and do well - with our help and support there are no limits to your speed of progression

About us

Agriconnect is the largest multi-platform agricultural information business in the UK. Our brands reach deeply into all the major agricultural sectors - arable, dairy, livestock, agricultural machinery, finance, and equipment. We take a farmer-centric approach to media.

Agriconnect is a business unit within the Arc network, a global events