Support Secretary

7 months ago

Manchester, United Kingdom The Christie NHS Foundation Trust Full time

An exciting opportunity has arisen for an experienced Support Secretary to join the Psycho-Oncology department.

The successful Support Secretary will provide a comprehensive and effective secretarial support service to the directorates’ secretarial teams, ensuring secretarial duties are carried out to a high standard in order to meet patient needs and to ensure that deadlines are met at all times. You will keep accurate, up-to-date patient records; to type clinic annotations and letters and to help ensure that future appointments are made.

You will be enthusiastic, flexible, willing to learn, eager to play an effective part in a busy team environment and be able to use your own initiative.

You will be able to organise and prioritise your own workload and balance this with the demands of this diverse and varied role.

A good working knowledge of Microsoft Office packages, RSA II or equivalent typing, medical terminology, proven organisational skills, a strong commitment to personal and professional development and teamwork are preferred for this post.

The Christie NHS Foundation Trust - recognising the potential of a diverse workforce. The Trust operates a no smoking policy.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Type clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time/ targets and ensure that office instructions are followed/ referred to the PA/Medical Secretary as appropriate

Ensure accurate input of patient details when entering data on to information databases and Patient Administration System (Medway), including routine use of case note tracking system

Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature

Liaise with team members to ensure stationery stock is kept replenished

Closely liaise with Clinic Managers and PA/Medical Secretaries to ensure new patient referrals are registered on Medway, triaged and subsequently appointed in accordance with clinical instructions. Liaise with PA/Medical Secretary to ensure accurate booking of clinical appointments for both new and review patients

Liaise with internal and external departments to arrange clinical investigations and procedures

Book treatment appointments, liaising with schedulers as appropriate. Liaise with schedulers to book treatment and review appointments for radiotherapy and chemotherapy, ensuring appointments are made in accordance with clinical instructions.

Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference

Contribute to the compliance of all patient pathway targets.

Provide information required to support investigation of litigation cases.

Provide statistical information to the Information Department as required.

Ensure all relevant information is available for multi-disciplinary meetings for your team. Coordinate case notes and reports where necessary

Delegate to clerical team members to ensure relevant paperwork is available for clinic appointments and admissions

Contribute to the training of new members of staff within a given area as require

Work with clinicians, nurses, managers and administrative staff to review working practices, identify new improved ways of working and find solutions to problems

Work with Divisional Managers to improve quality and range of services, with resources being managed according to agreed policies and priorities.

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