Receptionist/front of House

6 months ago


Oakham, United Kingdom Rutland Hall Hotel & Spa Full time

**Join Our Team as a Hotel Receptionist at Rutland Hall Hotel**

Are you a warm and welcoming individual with a passion for providing exceptional guest experiences? We are thrilled to offer you the chance to become a vital part of our retreat as a Hotel Receptionist.

**Your Role and Responsibilities**:

- **Front Desk Excellence**: Be the friendly face that greets our guests upon arrival, ensuring a warm and inviting atmosphere from the moment they step into our hotel.
- **Guest Check-In/Check-Out**: Efficiently handle check-in and check-out procedures, making each guest feel valued and appreciated during their stay.
- **Unforgettable First Impressions**: Begin with our Receptionists' Professional and warm phone etiquette.
- **Knowledgeable Guide**: Provide guests with valuable information about the hotel's amenities, local attractions, and activities around the scenic Rutland Water area.
- **Customer Service Extraordinaire**: Deliver exceptional customer service through attentive listening, prompt problem-solving, and genuine care for our guests' needs.
- **Coordination with Team**: Collaborate with other hotel departments to ensure seamless guest experiences, addressing requests and issues promptly and professionally.

**Your Qualifications**:

- A warm and approachable personality, eager to make guests feel at home in our beautiful Hotel and Resort.
- Excellent communication skills, both verbal and written, with a professional demeanour.
- Strong organisational skills, capable of handling multiple tasks and prioritising effectively.
- Previous experience in a customer service role, ideally in a hospitality setting is preferred.
- Experience of Reception systems, ideally Guestline and Reslynx although training will be provided.
- Flexibility to work various shifts, including evenings, weekends, and holidays, to accommodate our guests' needs.

**Why Choose Us**:
At Rutland Hall Hotel, we believe that our team members are the heart of our success. By joining us, you'll become part of a close-knit, supportive community that values teamwork, creativity, and dedication. Furthermore, you'll have the privilege of working amidst the breath-taking beauty of Rutland Water, offering a unique and inspiring workplace every day.

**What we offer**:
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and feel well rewarded and supported:

- £10.50 per hour, paid monthly
- 40 hours per week excluding breaks, shifts working 5 out of 7 days which can include weekends and bank holidays
- 28 days holiday per annum inclusive of bank holidays (increasing with length of service to a maximum of 33)
- Uniform provided
- Reward & Recognition schemes
- Discount schemes
- Complimentary car parking
- Colleague food while on duty
- 24-hour access to Employee Assistant Programme

**If you're excited to welcome guests to our serene Rutland water-side setting and be part of an exceptional team, we invite you to submit your updated CV and a cover letter detailing your passion for hospitality. We can't wait to welcome you aboard**

**Job Types**: Full-time, Permanent

**Salary**: £10.50 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- Right to Work in the UK (required)

Work Location: In person

Reference ID: KR/Jul23



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