Customer Service Advisor
6 days ago
**Customer Service Advisors**
**Contract**: Perm
**Salary**: £20k (rising to £21.5k after 12 months depending on performance)
**Hours**: 37.5 hours Mon - Fri ( 1 in 4 Saturdays)
**Location**: Salford Quays (HYBDIRD)
As a Customer Service Advisor you will be the first point of contact for my clients customers. Once you have completed your induction, training are competent in your role at my clients state of the art offices you'll benefit from hybrid working, only needingto go into the office once a fortnight, giving you the freedom to work from home and maintain a great work life balance.
**What you'll do**:
- Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience whether it's the first call of the day or the last
- Pre-authorise or decline services in line with policy coverage, responding with empathy at all times
- Accurately maintain our customer database, ensuring all conversations and outcomes are recorded
- Maintain high professional standards at all times and abide by all regulatory requirements
**What you'll receive**:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions
- Various other benefits and online discounts
- Free local parking and access to a season ticket loan for public transport
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