Housing Support Officer

4 weeks ago


Conwy, United Kingdom North Wales Housing Full time

**Housing Support Officer**

Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on almost 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

As a Gold Standard Investors in People employer, we’re committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. In 2021, we became a Disability Confident employer and were listed as ‘one to watch’ by the Best Companies accreditation.

**The Package**
- Permanent contract, working 35 hours per week, Monday to Friday (some flexibility with start and finish times)
- Agile working across Conwy County
- Mileage paid at 50p per mile
- Salary of £22,642, increasing to £23,774 from April 2023
- Minimum of 33 days annual leave rising with length of service to a maximum of 39, inclusive of bank holidays
- Attendance record initiative, with opportunity to earn an extra half-day off every 6 months
- Gold standard health cash plan where you can be reimbursed for routine and emergency healthcare. Also 24/7 access to a GP
- Further studies support and career development opportunities
- Unlimited access to online courses for personal development
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
- Access to savings and low-cost loans through your local Credit Union
- Enhanced maternity, adoption, paternity and sick pay
- Childcare voucher scheme
- Generous contributory pension scheme (up to 10%)
- Employee health assistance scheme
- Staff conferences - a day away from your normal role to meet colleagues and have fun
- Discounted leisure facilities

**The Role - Housing Support Officer**

Visiting tenants’ premises and other NWH schemes across Conwy County, you’ll be delivering a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders. Your duties will include:

- Managing referrals to the scheme, contacting and interviewing applicants / agencies, arranging panel meetings, and updating colleagues within the scheme of new referrals
- Conducting move in and pre-tenancy paperwork and providing a comprehensive induction to new residents
- Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
- Organising and managing a range of engaging activities to promote social inclusion
- Assisting service users with plans to move on to more permanent accommodation
- Facilitating and attending meetings with external agencies to ensure the person-centred provision of support and advice to residents

**Our Requirements - Housing Support Officer**
- At least basic Welsh speaking skills and a willingness to learn
- Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.)
- Knowledge of the support needs of vulnerable people
- Good verbal and written communication skills
- Hard working, with a positive ‘can do attitude’
- At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation.

**How to Apply**

**Job Types**: Full-time, Permanent

**Salary**: From £22,642.00 per year

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 6090



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