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Tenancy Support Officer

4 months ago

Conwy, United Kingdom ClwydAlyn Housing Full time

**Tenancy Support Officer**

**37 hours per week**

**£25,773 per annum**

**Fixed Term Contract until March 31st 2024**

Here at ClwydAlyn, we are looking to recruit a Tenancy Support Officer based in Conwy. In this role, you will be responsible for Safeguarding and promoting the welfare of vulnerable clients, ensuring that they are supported to live an independent life.
- **Are you looking for an excellent work life balance?**
- **Would you like 25 days paid holiday (increasing to 30 days), with the opportunity to sell/purchase more annual leave?**
- **Receive up to 8% employer pension contributions.**
- **Join a Cycle to Work scheme.**
- **Receive eye care vouchers.**
- **Have an excellent enhanced maternity package and many other company benefits.**

**If so, we could be a great match.**

**How we work**

Our people are key to our success. Our core objective is focused on tackling poverty across North Wales where we provide homes and services.

Everything we do is based on our values of **Trust, Kindness and Hope**. We are looking for someone that lives and breathes these values

**About Us**

ClwydAlyn Housing is a well-established, family friendly and respected provider of housing and related support services across North Wales, where people live life at the heart of everything we do. We are an agile working organisation and a member of the Working Families Group, truly living and breathing our values of trust, hope and kindness.

We are on an exciting journey which will see us implement a new business plan focused on tackling poverty and providing excellent quality care home services across North Wales.

**About The Role**

You will be providing support to customers across Conwy in a variety of locations, such as private lets, own homes and temporary accommodation, with the aim of supporting them into longer term permanent accommodation to meet their needs.

You will:

- Provide an effective tenancy support service across a range of tenures to an agreed caseload of service users. This includes clients with complex needs to enable tenancy sustainment or to assist service users to access appropriate new accommodation where they are living in unsuitable temporary accommodation.
- Receive referrals from Local Authority and conduct a detailed assessment of need and risk to develop an outcome focussed and goal orientated support and risk management plan, as specified in the contract. This will support the Senior Project Officer to meet contractual requirements and reporting obligations.
- Deliver housing related support and conform to Supporting People Guidance, standards and eligibility criteria.
- Escalate concerns related to service users to the attention of the Senior Project Officer for guidance and support.

**This role requires an Enhanced Disclosure & Barring Service (DBS) check which we pay for.**

If you would like to discuss the role in more detail, please contact Maria Evans or Lynda Williams (Supported Living Manager) on 07776 160619.

**Job Type**: Fixed term contract
Contract length: 10 months

**Salary**: £25,773.00 per year

Work Location: In person

Application deadline: 24/07/2023