Concierge

3 months ago

London, United Kingdom Maybourne Hotel Group Full time

The Berkeley
- Concierge
- Fixed term

A fantastic opportunity has arisen for a passionate **Concierge **to join our award-winning team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar and The Berkeley Bar & Terrace.

**Main Duties & Responsibilities**:
As a **Concierge **you will be passionate about creating the most unique and memorable stay experiences for our guests. As an excellent and confident communicator, you will have the ability to interact with guests and make them feel welcome and cared for during their stay at The Berkeley.

Main responsibilities of the role include but are not limited to:

- Assist guests with all queries about hotel facilities as well as events and upcoming functions.
- Confidently make recommendations to guests in regards to any sightseeing tours, food & beverage outlets, shopping opportunities and local attractions.
- Ensure clear communication is maintained between Concierge and Reception to ensure a smooth running of the Front Office operations.
- Assist the Concierge Manager with the daily administration and coordination of mail and parcels.
- Ensure internal and external guest bookings are made in a timely manner and according to our guests' needs and expectations.
- Liaise with the Fleet Service department to organize transportation for our guests when required.
- Assist the Concierge Manager in the departmental training of new team members and ensure that all relevant system usage and hotel standards are being explained in full detail.

**Entry Requirements**:
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

**Benefits Package**:
Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:
**Financial Stability**
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.

**Health and Wellbeing Support**
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

**Recognition and Career Development**
- Referral Scheme ‘Introduce a Star’.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.

**Memorable experiences**
- Preferential room rates per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.

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