Sales & Customer Service Administrator

2 weeks ago


Peterborough, United Kingdom AS Controls Ltd Full time

AS Controls Ltd is a rapidly growing business based in Market Deeping. We specialise in the supply of Complete Control Stations and Cable Management Systems for a range of industries including Offshore, the Steel industry, Ports, Nuclear and many more diverse industries.

**Main Responsibilities / Duties of the Job**:

- Answer incoming sales and customer service calls, acting as the first point of contact
- Making outbound customer calls to maintain and grow existing relationships.
- Accurately updating our Salesforce CRM system
- Upsell products and spare parts to customers
- Following up customer leads and making outbound calls to previous customers
- General admin relating to customer enquiries
- Investigate and resolve customer queries
- Carry out ad-hoc duties as required

**Hours**

09.00 - 16.00.

**PERSON SPECIFICATION**

**Qualifications and Experience**

**Essential**
- Professional telephone manner
- Ability to communicate effectively with customers both verbally and in writing
- Ability to prioritise and work well under pressure
- Able to demonstrate careful attention to detail and accuracy
- Good ICT skills including use of Microsoft Office, Microsoft Excel

**Desirable**
- Experience of working in a customer focused environment
- Experience of using a CRM database

**Job Type**: Permanent

**Job Types**: Full-time, Permanent

**Salary**: £15,000.00-£19,500.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person


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