Quality Manager Contact Centre
2 weeks ago
**Key Responsibilities**:
- Ensuring high levels of quality of service delivery in all areas of the contact centre business.
- Reporting to senior management on all aspects of Quality and Risk.
- Functional Responsibility for quality management across full range of business services.
- Experience working in a similar environment in a Management position
- Proven people management experience
- Experience of implementing changes to maintain best practice and improve efficiency's
- Demonstrate knowledge and understanding of regulatory frameworks i.e. FCA.
**Key Skills / Experience Required**:
- Experience managing contact centre quality & risk.
- Credibility at a senior management level overseeing Quality Assessors
- Experience of FCA guidelines would be advantageous
- Experience of Quality Management process development and deployment.
- Experience in preparing for and executing internal quality audits.
- Strong communication, interpersonal and presentation skills.
- self-motivated and driven to succeed with a passion for delivering first class customer service.
-
Contact Centre Manager
2 weeks ago
East Kilbride, South Lanarkshire, United Kingdom Pertemps Glasgow Full timeContact Centre Manager South Lanarkshire Full time, Permanent £42k Pertemps are delighted to be supporting a leading facilities organisation who are on the hunt for a Contact Centre Manager. This organisation are committed to driving excellent service for customers daily and you as the Contact Centre Manager will play a pivotal role in leading this....
-
Contact Centre Manager
2 weeks ago
East Kilbride, South Lanarkshire, United Kingdom Pertemps Glasgow Full timeContact Centre Manager Full time, Permanent £Pertemps are delighted to be supporting a leading facilities organisation who are on the hunt for a Contact Centre Manager. This organisation are committed to driving excellent service for customers daily and you as the Contact Centre Manager will play a pivotal role in leading this. This client are ideally...
-
Business Development Manager
4 weeks ago
England, United Kingdom Cactus Search Full timeWe are searching for an experienced Contact Centre Business Development Manager. You need to have experience selling Customer Contact/SaaS into Contact Centre's. You must have a background of dealing with customers, negotiating with customers, be passionate with a drive to succeed and want to develop a career in sales. Your role will involve: ...
-
Contact Centre Agent
1 month ago
East Grinstead, United Kingdom Clearwater People Solutions Ltd Full timeThis is a fantastic opportunity as a Contact Centre Agent to join the UKs leading leisure and outdoors pursuits brand who are driven in delivering an excellent service to all members. As part of the Membership Services team, you will have a in depth knowledge of the brands products to ensure you are giving accurate and helpful advice to all inbound...
-
Quality Assurance Officer Contact Centre
2 weeks ago
East Sussex, United Kingdom VIBE RECRUIT LIMITED Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. Interested in this role You can find all the relevant information in the description below. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from...
-
Apprentice Contact Centre Agent
4 weeks ago
East Grinstead, United Kingdom Caravan and Motorhome Club Full time**15 Month Apprenticeship** Here at the Caravan and Motorhome Club, we are launching a fantastic Apprenticeship scheme and are looking for eight Apprentice Contact Centre Agents to join us!
-
Quality Assurance Officer Contact Centre
3 weeks ago
Romford, South East, United Kingdom VIBE RECRUIT LIMITED Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. Interested in this role You can find all the relevant information in the description below.This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from...
-
Customer Contact Centre Officer
3 weeks ago
North London, United Kingdom Look Ahead Care and Support Full timeWe're looking for a kind, compassionate and efficient Customer Contact Centre Officer to join our Customer service team located at our Head Office moving to Caledonian Road this year. £25,600.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel...
-
Quality Manager
3 weeks ago
North East England, United Kingdom Devonshire Appointments Full timeQuality Manager * Location: Sunderland (Site based) My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions. They are recruiting for a Quality...
-
Centre Manager
1 month ago
England, United Kingdom Sindlesham Court Full timeAre you ready for an exciting career opportunity? Sindlesham Court is seeking a vibrant and confident Centre Operations Manager to join our expanding Operations department. Situated in the picturesque Sindlesham Court, Wokingham, this role promises a unique and fulfilling professional journey. About the Role As the Centre Operations Manager, you will work...
-
Technical Centre Manager
3 days ago
England, United Kingdom Just Recruitment Group Full timeThe Just Recruitment Group Ltd is currently recruiting for a Technical Centre Manager for an automotive manufacturer, based in Gillingham, Kent. The successful applicant will be an active member of the plant management team and product engineering organisation. Leading the site interface for supporting functions to Directors, Chiefs, teams and site...
-
Contact Centre Solution Architect
2 weeks ago
England, United Kingdom Experis - ManpowerGroup Full timeContact Center Solution Architect Remote 6 Weeks £650 Via Umbrella Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Job Description: As a Contact Center...
-
Contact Centre Solution Architect
3 weeks ago
England, United Kingdom Undisclosed Company Full timeContact Center Solution Architect Remote 6 Weeks £650 Via Umbrella Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.Job Description:As a Contact Center...
-
Quality Manager
3 weeks ago
North East England, United Kingdom Reed Full timeQuality Manager Job Type: Full-time Location: To be confirmed Salary: Negotiable based on skill set We are seeking an experienced Quality Manager to oversee our fantastic clients Quality Team and related functions. The primary objective of this role is to ensure adherence to quality processes, maintain product quality, manage supplier quality,...
-
Internships Coordinator
4 days ago
North East England, United Kingdom Abilities Centre Full timeWe also offer comprehensive, 100% employer paid benefits, flexible work environment, and access to our superb sport, fitness, and recreational facilities. Our organization values being person-centred, genuine, flexible, innovative, and collaborative. As an equal opportunity employer committed to diversity and inclusion, we welcome and encourage...
-
Contact Centre Advisor
3 weeks ago
England, United Kingdom Interaction Recruitment Full timeCustomer Service Advisor £13 per hour Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance) Office-based in Bradley Stoke (BS32) RAC is the UK's leading name in the motor breakdown industry and are currently looking to add a number of advisors to...
-
Centre Manager
2 weeks ago
Eastbourne, East Sussex, United Kingdom Travel Trade Recruitment Full timeReporting to the International Director, Sales & Operations and working closely with the Head of Operations the role of Centre Manager will manage and oversee the smooth and effective running of This Centre in Eastbourne. This includes leading and coordinating all departments including operations, academic, accommodation (residential & homestay), building...
-
Technical Centre Manager
3 days ago
England, United Kingdom Just Recruitment Group Full timeUpload your CV and be the first to apply The Just Recruitment Group Ltd is currently recruiting for a Technical Centre Manager for an automotive manufacturer, based in Gillingham, Kent. Our client is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. The successful applicant will be an active...
-
Centre Manager
1 week ago
Eastbourne, East Sussex, United Kingdom Travel Trade Recruitment Limited Full timeReporting to the International Director, Sales & Operations and working closely with the Head of Operations the role of Centre Manager will manage and oversee the smooth and effective running of This Centre in Eastbourne. This includes leading and coordinating all departments including operations, academic, accommodation (residential & homestay), building...
-
Mechanical Project Engineer
3 weeks ago
North East England, United Kingdom LJB Recruit Full timeSenior Mechanical Project Engineers- Billingham, UK Competitive Salary + Package Our company is currently recruiting an experienced Senior Mechanical Project Engineers to be working onsite in Billingham, UK for a leading engineering services contractor currently involved in complex technical projects in life sciences, pharmaceutical and data centre...