Quality Manager Contact Centre

2 weeks ago


North East England, United Kingdom Cactus Search Full time

**Key Responsibilities**:

- Ensuring high levels of quality of service delivery in all areas of the contact centre business.
- Reporting to senior management on all aspects of Quality and Risk.
- Functional Responsibility for quality management across full range of business services.
- Experience working in a similar environment in a Management position
- Proven people management experience
- Experience of implementing changes to maintain best practice and improve efficiency's
- Demonstrate knowledge and understanding of regulatory frameworks i.e. FCA.

**Key Skills / Experience Required**:

- Experience managing contact centre quality & risk.
- Credibility at a senior management level overseeing Quality Assessors
- Experience of FCA guidelines would be advantageous
- Experience of Quality Management process development and deployment.
- Experience in preparing for and executing internal quality audits.
- Strong communication, interpersonal and presentation skills.
- self-motivated and driven to succeed with a passion for delivering first class customer service.



  • East Kilbride, South Lanarkshire, United Kingdom Pertemps Glasgow Full time

    Contact Centre Manager South Lanarkshire Full time, Permanent £42k Pertemps are delighted to be supporting a leading facilities organisation who are on the hunt for a Contact Centre Manager. This organisation are committed to driving excellent service for customers daily and you as the Contact Centre Manager will play a pivotal role in leading this....


  • East Kilbride, South Lanarkshire, United Kingdom Pertemps Glasgow Full time

    Contact Centre Manager Full time, Permanent £Pertemps are delighted to be supporting a leading facilities organisation who are on the hunt for a Contact Centre Manager. This organisation are committed to driving excellent service for customers daily and you as the Contact Centre Manager will play a pivotal role in leading this. This client are ideally...


  • England, United Kingdom Cactus Search Full time

    We are searching for an experienced Contact Centre Business Development Manager. You need to have experience selling Customer Contact/SaaS into Contact Centre's. You must have a background of dealing with customers, negotiating with customers, be passionate with a drive to succeed and want to develop a career in sales. Your role will involve: ...

  • Contact Centre Agent

    1 month ago


    East Grinstead, United Kingdom Clearwater People Solutions Ltd Full time

    This is a fantastic opportunity as a Contact Centre Agent to join the UKs leading leisure and outdoors pursuits brand who are driven in delivering an excellent service to all members. As part of the Membership Services team, you will have a in depth knowledge of the brands products to ensure you are giving accurate and helpful advice to all inbound...


  • East Sussex, United Kingdom VIBE RECRUIT LIMITED Full time

    Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. Interested in this role You can find all the relevant information in the description below. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from...


  • East Grinstead, United Kingdom Caravan and Motorhome Club Full time

    **15 Month Apprenticeship** Here at the Caravan and Motorhome Club, we are launching a fantastic Apprenticeship scheme and are looking for eight Apprentice Contact Centre Agents to join us!


  • Romford, South East, United Kingdom VIBE RECRUIT LIMITED Full time

    Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. Interested in this role You can find all the relevant information in the description below.This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from...


  • North London, United Kingdom Look Ahead Care and Support Full time

    We're looking for a kind, compassionate and efficient Customer Contact Centre Officer to join our Customer service team located at our Head Office moving to Caledonian Road this year. £25,600.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel...

  • Quality Manager

    3 weeks ago


    North East England, United Kingdom Devonshire Appointments Full time

    Quality Manager * Location: Sunderland (Site based) My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions. They are recruiting for a Quality...

  • Centre Manager

    1 month ago


    England, United Kingdom Sindlesham Court Full time

    Are you ready for an exciting career opportunity? Sindlesham Court is seeking a vibrant and confident Centre Operations Manager to join our expanding Operations department. Situated in the picturesque Sindlesham Court, Wokingham, this role promises a unique and fulfilling professional journey. About the Role As the Centre Operations Manager, you will work...


  • England, United Kingdom Just Recruitment Group Full time

    The Just Recruitment Group Ltd is currently recruiting for a Technical Centre Manager for an automotive manufacturer, based in Gillingham, Kent. The successful applicant will be an active member of the plant management team and product engineering organisation. Leading the site interface for supporting functions to Directors, Chiefs, teams and site...


  • England, United Kingdom Experis - ManpowerGroup Full time

    Contact Center Solution Architect Remote 6 Weeks £650 Via Umbrella Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Job Description: As a Contact Center...


  • England, United Kingdom Undisclosed Company Full time

    Contact Center Solution Architect Remote 6 Weeks £650 Via Umbrella Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.Job Description:As a Contact Center...

  • Quality Manager

    3 weeks ago


    North East England, United Kingdom Reed Full time

    Quality Manager Job Type: Full-time Location: To be confirmed Salary: Negotiable based on skill set We are seeking an experienced Quality Manager to oversee our fantastic clients Quality Team and related functions. The primary objective of this role is to ensure adherence to quality processes, maintain product quality, manage supplier quality,...


  • North East England, United Kingdom Abilities Centre Full time

    We also offer comprehensive, 100% employer paid benefits, flexible work environment, and access to our superb sport, fitness, and recreational facilities. Our organization values being person-centred, genuine, flexible, innovative, and collaborative. As an equal opportunity employer committed to diversity and inclusion, we welcome and encourage...


  • England, United Kingdom Interaction Recruitment Full time

    Customer Service Advisor £13 per hour Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance) Office-based in Bradley Stoke (BS32) RAC is the UK's leading name in the motor breakdown industry and are currently looking to add a number of advisors to...

  • Centre Manager

    2 weeks ago


    Eastbourne, East Sussex, United Kingdom Travel Trade Recruitment Full time

    Reporting to the International Director, Sales & Operations and working closely with the Head of Operations the role of Centre Manager will manage and oversee the smooth and effective running of This Centre in Eastbourne. This includes leading and coordinating all departments including operations, academic, accommodation (residential & homestay), building...


  • England, United Kingdom Just Recruitment Group Full time

    Upload your CV and be the first to apply The Just Recruitment Group Ltd is currently recruiting for a Technical Centre Manager for an automotive manufacturer, based in Gillingham, Kent. Our client is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. The successful applicant will be an active...

  • Centre Manager

    1 week ago


    Eastbourne, East Sussex, United Kingdom Travel Trade Recruitment Limited Full time

    Reporting to the International Director, Sales & Operations and working closely with the Head of Operations the role of Centre Manager will manage and oversee the smooth and effective running of This Centre in Eastbourne. This includes leading and coordinating all departments including operations, academic, accommodation (residential & homestay), building...


  • North East England, United Kingdom LJB Recruit Full time

    Senior Mechanical Project Engineers- Billingham, UK Competitive Salary + Package Our company is currently recruiting an experienced Senior Mechanical Project Engineers to be working onsite in Billingham, UK for a leading engineering services contractor currently involved in complex technical projects in life sciences, pharmaceutical and data centre...