Tenant Engagement Coordinator

5 months ago

Washington, United Kingdom Cenergist Full time

**OPPORTUNITY PROFILE**

The **Tenant Engagement Coordinator** will be the first point of contact for residents promoting Cenergist services as required by our clients. They will explain the benefits of our services and then the process that follows to set expectations. They will liaise between our client, residents and Cenergist staff to ensure that any works being carried out are communicated to residents and at each stage and that residents are fully supported.

The position will be based in **Washington**, with the opportunity for flexible and hybrid work models. Travel maybe required on some occasions to other operating locations as specified by the company.

**KEY TASKS**
- Outbound calls to residents promoting services Cenergist offers.
- Explaining the process step by step and setting expectations.
- Booking appointments on the systems
- Identify any special needs or circumstances of individual residents.
- Working closely with our engineering and operations team for seamless project delivery for the resident
- Manage any inbound queries or complaints in a timely manner.
- Working with site management team to keep residents fully informed.
- Maintain records in line with company procedures ensuring compliance with GDPR.
- Other admin duties as and when required.

**DEMONSTRABLE EXPERIENCE**
- Previous experience of providing high level customer service via telephone to members of the public.
- Using computers and computer systems to enter data, or process information.
- Experience of working in a contact centre environment (desirable)

**BEHAVIOURAL COMPETENCIES**
- Excellent communication skills
- Ability to build relationships with residents over the telephone.
- Pro-active, self-motivated and knows when to seek guidance.
- Ability to work alone and as part of a team to achieve common objectives.
- Work in line with **Cenergist Values - Quality, Collaboration, Innovation, Support and Passion**

**ABOUT US**

Cenergist is an Energy and Water Management Company established in 2012. We are based in the UK, Netherlands, Spain and India and employ over 170 people within our Water and Energy divisions. Over the last 5 years Cenergist’s turnover has grown to £60m and:

- Become a leading provider of low-carbon district and communal heating systems to social housing, property developers, local authorities, and the NHS.
- One of the largest designers & installers of ground and air source heat pump technologies in Europe, both domestic and commercial.
- Developed and commercialised patented Control Flow water efficiency technology.
- Delivered extensive water efficiency and neutrality projects for Water Companies and Local Authorities.
- **Our vision is to help our customers achieve sustainability at the lowest possible cost.**_
- **Our mission is to become, ‘leaders in the decarbonisation of the built environment with Control Flow Technology at the heart of everything we do’.**_

Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities and commercial clients based on quality and performance. Our ambition for the next 5 years is to grow further in the UK and replicate our success in Europe. Our turnkey delivery process takes our clients from concept stage to measured results so they can meet their Net Zero and sustainability goals.

Our success is underpinned by our values which includes a commitment to quality, collaboration, supporting each other and embracing innovation.

**BENEFITS**
- 25 days annual leave (plus Bank Holidays)
- Hybrid/Flexible working
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- Wellness programme

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Washington: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: Hybrid remote in Washington

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