Telephone Assessment Officer

2 weeks ago


Bolton, United Kingdom Citizens Advice Full time

**Position**: Telephone Assessment Officer

**Location**: Bury & Bolton

**Closing date**: 27 November 2023

**Role details**:
Job title:
Telephone Assessment Officer

**Location**:
Bury & Bolton

**Salary**:
£19,891 - £22,129 pro-rata

Salary pro rata:
Yes

London allowance:
No

Type of contract:
Fixed term

End date of contract:
30.08.2024

27.11.2023

Closing time:
12:00

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Across Bury & Bolton, we are the only organisation whose advice is independently verified for legal compliance. Our services are delivered between 8am - 6pm and are funded from a wide range of sources.

The post holder will be the first point of contact for clients who contact us via our freephone adviceline service - this is a busy service, prioritising callers from across Bury and Bolton. The service also supports callers from other areas of the Citizens Advice network. The post holder will be self-motivated, enthusiastic, and an organised team player who can help drive forward the service. The post holder will have effective communication skills and an ability to work pro-actively to targets, both individually and within a team, along with being able to demonstrate effective computer literacy.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.


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