Administrative Support

6 months ago

London, United Kingdom Department for Business and Trade Full time

**Details**:
**Reference number**:

- 349532**Salary**:

- £27,329 - £33,018- National: £27,329 - £29,204 London: £31,185 - £33,018- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Fixed term
- Loan
- Secondment**Length of employment**:

- 2 year loan for existing civil servants or 2 year fixed term appointment for external applicants**Business area**:

- Domestic and International Markets and Exports (DIME)**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, SalfordAbout the job

**Job summary**:
The Office of the Small Business Commissioner (OSBC) is an Arm’s
- length Body set up by the Government under the Enterprise Act 2016. The purpose of the office is to tackle late payment and unfavourable payment practices in the private sector. We offer a dispute resolution service to small suppliers in dispute with their bigger customer over payments. We also provide general information and support to small businesses, and signpost them to other appropriate existing services. We aim to encourage a culture change in payment practices and how businesses deal with each other, and we are looking for talented people to help us achieve it.

We are looking for 2 highly motivated individuals with good organisational, communication and interpersonal skills. You will need the ability to manage multiple and competing priorities, gather, maintain and update data and produce accurate reports.

The roles offer an excellent opportunity to gain valuable exposure to the crucial small and micro business sectors, and some of the issues will garner significant media and political interest as its scope expands. Additionally, the role offers great development and training opportunities and support from expert colleagues. You will find flexible working, an inclusive culture, and a place where your opinion is valued.

Occasional UK travel and overnight stays may be required to attend essential training, conduct meetings, and attend business events. Flexible hybrid working is available, however regular travel to our Birmingham office will be required for training, development, and collaborative working.

**Job description**:
**Policy and Casework Support x 1**

The post holder will:

- Provide high quality administrative support to the Policy and Implementation Lead, to ensure that they are well prepared when carrying out their allocated responsibilities.
- Supporting the Policy and Implementation Lead to deliver the implementation plan resulting from the review of the Prompt Payment Code and the delivery of the broader action plan following the review of Late Payment and Cashflow.
- You will investigate the details of relevant complaints engaging with the complainant and the respondent to determine the facts in the case.
- Undertake casework relating to the administration of the Prompt Payment Code and support the development of new casework handling processes following its review.

**Team Administration Support x 1**
- Provide secretariat support for internal boards, including taking minutes of various team and governance meetings, and taking a lead on ensuring actions are completed.
- Support Communications and Engagement team to help plan social media posting schedules and press and media notices.
- Set up, manage and document regular meetings between OSBC and DBT.
- Provide general administration supporting including organising meetings, ensuring staff lists, induction packs and guidance documents are up to date.
- Respond to ad hoc requests to support operations and business management.
- Work with the Business Manager to understand communications team budget provision and catalogue any expenditure.
- Manage the communications section of SharePoint and ensure the Engagement Lead’s retention protocols are followed.
- Understand the basics of social media reporting metrics and work with the Communications Lead to monitor and report any significant trends or changes and gather all useful data.
- Help design, populate and manage a media contacts database.

**Person specification**:
**Essential criteria**
- Ability to gather appropriate information and keep accurate, up to date records.
- Experience of working collaboratively with others, while building and maintaining good working relationships.
- Excellent organisation skills and ability to prioritise own workload with mínimal supervision.
- Experience of working to deadlines or meeting targets.
- Excellent customer service skills.
- Attention to detail and a proven ability to grasp what is needed and deliver at pace.
- Excellent written and oral communication skills.
- Good stakeholder management skills with the ability to build effective relation

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