Team Leader

6 months ago


Milton Keynes, United Kingdom Gymfinity Kids Full time

Location: mainly office based

Gymfinity Kids is the UK’s newest gymnastics and Ninja operator. With several centres in the UK and aggressive growth plans we’re now hiring to expand our fast growing team.

This role will be suited to an experienced Member/customer services professional hoping to gain or continue leadership experience in Member/customer services.

**Key Responsibilities**
- To manage the day-to-day line activities of the MS team and to assist in coordinating team workload.
- To take ownership of escalated customer issues, ensuring resolution and the positive relationship between clubs and members/customers.
- To strive for and lead the team in first time fix resolution for all customer/member contacts.
- To support in the training and development of the team, monitor performance.
- To build friendly and supportive working relationships with colleagues throughout the business.
- To support all Gymfinity Kids Clubs with delivering all business targets and objectives.
- To develop the team to the ‘next level’ and to create an award-winning member service culture.

**Skills and Experience**
- A passion for and experience in leading and delivering fantastic customer service.
- Excellent time management skills, with the ability to work under pressure, maintain control and always remain professional.
- Strong and proven leadership skills, with the ability to supervise and delegate work effectively.
- A high standard of written and oral communication skills, a confident and empathic communicator with ability to motivate, influence, coach and develop the team in all aspects of the role.
- Ability to monitor performance, contribute ideas and assist in identifying and implementing service improvement projects.
- To be result driven and highly motivated by delivering and exceeding targets.
- Can do attitude with self-drive

**What we offer**:

- 20 days holiday plus 8 bank holidays, increasing 1 day per year of service.
- Free membership for a child
- Birthday leave
- Discount on all GK services and products
- Charity day off

**Job Types**: Part-time, Permanent

**Salary**: £12.60-£13.00 per hour

Expected hours: 30 - 35 per week

**Benefits**:

- Flexitime

Schedule:

- Every weekend
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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