Work Place Coordinator

3 weeks ago

Newcastle upon Tyne, United Kingdom Mitie Full time

**Job Overview**:
This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services and to ensure that each individual business unit and floor is operationally ready.

The Workplace Co-ordinator will supplement and support the role of the Regional Workplace Services Manager working collaboratively to engage with the occupants of the demised the Client's areas to build positive relationships effective interactions and ensure timely resolution for all issues raised.

This is a multi-functional role and may include all aspects of support to the business in areas such as front of house activities such as hospitality and reception assistance. The role will also include support in operational tasks such as mail, couriers, printing, binding, on site filing, archive services, logistics, compliance and all aspects of operation.

**Main Duties**
- Flexibility is essential to suit the needs and working practices of the department and its internal clients.
- Place client service and team-working high on list of attributes and values.
- Capable of operating as a member of a team and work unsupervised.
- Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure.
- Sound decision-making capabilities.
- Takes pride in personal appearance and hygiene.
- Good administration and organisational skills.
- Helpful and willing “can do” attitude.
- Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication
- IT skills - PC literacy skills and ability to learn internal IT systems
- Customer Service, client focused - Strong customer services skills and customer service experience
- Problem solving - Ability to “think outside the box” when faced with issues
- Planning and Organising
- Results and Quality Focused
- Relationship building
- Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines
- Continuous Improvement - Proven willingness to learn new skill
- Acts with honesty and integrity
- To continuously monitor the ‘live' condition of the demised the Client's area and work proactively to address identified issues.

**What we are looking for**:

- Flexibility is essential to suit the needs and working practices of the department and its internal clients.
- Place client service and team-working high on list of attributes and values.
- Capable of operating as a member of a team and work unsupervised.
- Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure.
- Sound decision-making capabilities.
- Takes pride in personal appearance and hygiene.
- Good administration and organisational skills.
- Helpful and willing “can do” attitude.
- Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication
- IT skills - PC literacy skills and ability to learn internal IT systems
- Customer Service, client focused - Strong customer services skills and customer service experience
- Problem solving - Ability to “think outside the box” when faced with issues
- Planning and Organising
- Results and Quality Focused
- Relationship building
- Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines
- Continuous Improvement - Proven willingness to learn new skill

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