Casual Retail Assistant

2 weeks ago

Brentford, United Kingdom Brentford Football Club Full time

**Job Title: Casual Retail Assistant**

**Department: Retail**

**Reporting: Head of Retail**

**Location: Bees Superstore**

**Salary**: £13.73 per hour**

**Closing Date: 18 May 2023**

**Main Accountabilities**

**General Club Accountabilities**

**The Role of the Casual Retail Assistant**

Being part of the team, you will be responsible for ensuring our customers receive the best possible service each time they visit our store. You will assist in maximising store profitability by exceeding your sales targets and utilising the in-store devices, while contributing to a successful store team.

**Inclusion Statement**

**Safeguarding Statement**

**Main Accountabilities**

**Customer Service**:

- Greet all customers in a warm, genuine and friendly manner
- Ensure that customers receive the best possible service every time they enter the store
- Understand the process of the Customer Service measuring programme

**Sales**:

- Drive sales, ensuring that targets are achieved and, where possible, exceeded
- Utilise the in-store devices, offering the customer the whole product range
- Provide alternatives and add on sales at every opportunity
- Assist in the maintenance of standards on the shop floor and for all displays and merchandise
- Keep all stock clean and presentable at all times
- Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible

**General Club Accountabilities**
- To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDRP and PECR)
- To ensure compliance with all relevant legal, regulatory, ethical and social requirements
- To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
- To keep confidential any information gained regarding the Club and its personnel
- To maintain a flexible approach to work at all times

**Person Specification - Essential Personal Characteristics**
- Good communication skills with the ability to engage with customers and colleagues
- Confident and outgoing personality
- Effective selling skills
- Ability to manage own time effectively
- Flexible and willing to take on ad-hoc tasks
- Available to work weekends, evenings, all match days, and events.

**Person Specification - Desirable Characteristics**
- Previous retail experience would be great but is not essential as full training will be given

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