Quality Executive

7 months ago

Wakefield, United Kingdom City & Guilds Group Full time

We currently have a vacancy for a Quality Executive to join our Quality Team in City and Guilds.

Pay rate
- 15.38 per hour.

This is a permanent role, based in our Wakefield Office.

We are looking for an enthusiastic individual, with excellent customer services and IT skills who would love to join our well-established organisation: City & Guilds.
- Our diverse teams are full of different personalities and backgrounds, so these are great opportunities for you to develop your career.

This is a full time 35 hours per week role.

You will join us at an exciting time as we embark upon a transformation of our quality team.

This role will start as a typical office position, but we are aiming to introduce a hybrid model after an initial 6 month period, however this will be dependent on the business requirements.

Working as a Quality Executive there will be a requirement to travel to build excellent working relationships with both customers and associates. This will include arranging activities, site visits and attending events - so you will need to be prepared to travel either by car or public transport to different locations. We will be happy to discuss this and explain further during the telephone conversation or at the interview stage.

The Quality Executive and your team will be integral to the overall risk management of our Centres and driving quality improvement, by working together as a team to identify, manage and prevent risks to quality. By doing this you will be ensuring the integrity and validity of our products and services whilst delivering exceptional customer experience.

This appointment will be made on merit.

**About the role**:
As a Quality Executive, you will be managing our customers. From onboarding and approval, you will be responsible for taking ownership of queries from customers both internal and external. You will proactively and holistically manage and support our customers through a range of quality assurance and customer support activities.

You will be providing effective problem resolution for our customers, and you will take accountability for your risk management decisions. You will also identify and manage Customer, qualification, product, and service risk by implementing an effective and efficient support package.

You will also support our teams working offshore ensuring that the processes are being carried out and ensuring that the result meets the customer need.

You will support your Centres with their self-assessment. You will work across several different priorities as required collaborating with different stakeholders across the business.

Please note that this role involves a significant amount of risk analysis and decision making.

You will be able to work at pace and you will be encouraged to ask questions and be empowered to challenge.

**About you**:
Quality Executive positions are very varied and busy roles that would suit individuals who like to think outside the box and are keen on continuous improvements.

Experience of working in a risk management setting, and experience of meeting with external customers, other Awarding Organisations and Regulators would be beneficial but is not essential.

**Our Story and Mission**:
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, were proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means were uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise

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