Senior Complaints, Freedom of Information

3 months ago

Bristol, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**:
Working across the Environment and Community Services and Chief Executive and Corporate Resources departments, you will play an important role in ensuring the Complaints, Freedom of Information and Information Governance service provides excellent customer service to our customers and communities.

**What will you be doing?**
- In the role you will assist in the administration of all customer feedback including compliments, concerns, MP enquiries and complaints under the Corporate Customer Feedback procedures.
- You will provide specialist advice to ensure the departments are compliant with its legal, statutory and council policies relating to Information Governance and Freedom of Information requirements.
- You will act as a key point of expertise and advice on these areas. This will include working with managers in the department and council ensuring compliance with the Data Protection Act 2018 and GDPR and complimenting the corporate approach to Information Governance led by Legal Services.
- It will be your responsibility to ensure that data incidents are appropriately logged and investigated, including providing appropriate advice, guidance and challenge to the line managers of the areas concerned.

**What we need from you**:

- It is essential that you have a relevant professional or equivalent degree level qualification or have equivalent relevant experience in advising on compliance with Information Governance and Freedom of Information requirements.
- We require you to demonstrate extensive knowledge and experience of contributing to developing processes, procedures and/or projects
- You will have well-developed interpersonal skills for persuading, influencing and be able to build relationships and communicate effectively with customers.
- You will have good literacy and report writing skills.

**How a career at South Gloucestershire Council is different**:
We trust our team to work in the way which allows them to make the biggest difference and we continue to **invest in technology **to help staff do their jobs to the best of their ability and **celebrate innovation.**

We invest in the careers of our people and we are recognised for the quality, breadth and depth of our** training and development **offer, which helps our people make the greatest long-term difference in their work.

As part of our benefits package you will receive **generous annual leave** (pro rata), employee **wellbeing support** and you will have access to a range of **staff discounts**, including eye tests, travel, shopping and leisure activities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of
- We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

**We’re making a difference, be part of it

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