Apple Services Team Lead

2 months ago

London, United Kingdom Presidio, Inc. Full time

**SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT**

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.

**WHY YOU SHOULD JOIN US?** You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

**THE ROLE: Apple Services Team Lead**

**Job Summary**:
As a Apple Services Team Lead** **you will effectively Manage the Apple Services Team while Supporting Apple Services and providing first class Apple solutions for all Apple Services Clients. They will act as the technical escalation point for complex Apple issues and work closely with the Apple Practice to ensure a seamless transition from sales cycle to service delivery and beyond.

**Responsibilities**:

- Responsible for end-to-end Management of databases from development to mission-critical production systems
- Design, install, configure and maintain Jamf MSP Services and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
- Manage Apple Enterprise Services team
- Collaborate with Apple Practice on solution design and development
- Continued development of Jamf MSP offering - Automation
- Deliver Jamf implementations and Apple Professional Services
- Configure Jamf for use in customer environments
- Manage customer Jamf instances - maintenance, change, support
- Research and self-learning to stay current in Apple eco system
- Independently analyse, solve, and correct issues in real time, providing problem resolution end-to-end
- Provide Assistance and Mentoring of other members of the team as required
- Maintain Continuous Improvement Measures to review Processes, Documentation and Monitoring
- Maintain Team Engagement and Consistent Performance
- Coordinate team resources to effectively manage Projects, Incidents and Problems
- Responsible for ensuring that they comply with all ISMS Policies and Procedures within Arkphire and support the ISMS continuous improvement process. The team lead should act as a role model within the organisation with regard to the ISMS system.
- Implement Client On-boarding process as required

**Required Skills**:

- Expert Level Mac System Administrator
- Expert Level iOS System Administrator
- Jamf 300+ or equivalent certification and or experience managing Jamf at scale
- High exposure to scripting and automation

**Education and Experience**:

- Excellent written and verbal communication
- Have a proven track record in troubleshooting and problem solving
- Ability to multi-task and context-switch effectively between different activities and clients
- Proven track record in managing a team
- Excellent communication skills
- Experience in a customer facing role & ability to provide excellent customer service
- The ability to present on complex issues to technical and non-technical stakeholders
- Focus on end user experience
- Understanding of modern deployment workflows
- Invested in Apple’s long term vision
- Ability to work on own initiative
- Be able to follow company procedures and methods
- Available to work out of hours/weekends if necessary

**ABOUT PRESIDIO**

**_ Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization._** **_Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements._**

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

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