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Admissions/reservations Coordinator

4 months ago

Brighton, United Kingdom EC English Language Centres Full time

**Location**: UK, Brighton (Hybrid working)

**Role Type**: Full Time, Fixed Term from March to August

**About EC English Language Centres**: EC offers superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our world-class facilities and an outstanding team have allowed us to evolve into a globally recognised and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community.

Our team is at the heart of everything we do, and we are proud to have created an environment that will nurture your talent, explore your ideas and recognise your achievements. Together, we turn challenges into new opportunities to help us achieve more. We dream big and we work hard. We want you to dream big too and realise your own ambitions with us.

EC has a young learners division which includes the award winning summer school brand, Embassy Summer with multiple pop up summer schools in the UK, Malta, the US and Canada. Embassy Summer welcomes students from around the world, helping them to improve their language skills, meet new friends and take part in a wide range of activities and cultural excursions that will help them develop important life skills.

**Summary**:
***Key Responsibilities**:

- Ensure all key student data is collected in advance of courses, including travel details and health and personal information.
- Issue booking confirmation documents, invoices and visa letters.
- Build key relationships with agents, internal and external customers from across the world.
- The job holder will be expected to operate in accordance with EC Young Learners Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.

**Experience Desired**:

- Reservation and administrative experience ideally within the Language School Industry.

**Knowledge/Skills Required**:

- Conscientious and able to focus on completing work to a consistently high standard
- Flexible and positive approach to work
- Adaptable to working in a fast paced, ever-changing environment
- Ability to work under pressure and remain calm
- Proactive and willingness to take on multiple tasks
- Self-motivated and enthusiastic
- Ability to work independently
- Must be a team player, willing to help and be flexible
- Strong administrative skills

**Job Specific Competencies**:

- Microsoft Office skills including Excel / PowerPoint
- Customer service orientated.
- Meticulous attention to detail
- Organisational skills, with the ability to prioritise and work well under pressure.
- Fast learner
- Demonstrates enthusiasm, reliability, diplomacy, patience.
- Excellent communication skills

**Recruitment and Selection Policy**: EC young learners is committed to providing the best possible care and education to its students and to safeguarding and promoting the welfare of children and young people. EC young learners is also committed to providing a supportive and flexible working environment to all its members of staff. EC young learners recognises that, in order to achieve these aims, it is of fundamental importance to attract, recruit and retain staff of the highest caliber who share this commitment.