![Countess of Chester Hospital NHS Foundation Trust](https://media.trabajo.org/img/noimg.jpg)
Complaints Administrator
3 weeks ago
We are looking for an enthusiastic Complaints Administrator to join our Team. The post involves providing an efficient and comprehensive secretarial and administrative support to the Complaints and PALs Team.
The post holder will assist in the handling of verbal and informal complaints from the public, their advocate and through liaison with other staff and take action to ensure that they achieve an early and effective resolution
- The post holder will work systematically with colleagues in the Complaints and PALs teams in the management of all aspects of the complaint’s procedure and provide accurate information on all aspects of the services the Trust provides, including how to raise a concern or make a complaint in line with Trust procedure.
- The post holder will triage and respond to face to face, written, telephone or concerns or complaints and ensure they are recorded on the Trusts complaint management system Datix.
- Ensure all records are up to date and accurate, and log all new concerns and complaints received by the Trust and issue them to the appropriate divisional team.
The Countess of Chester Hospital NHS Foundation Trust consists of a 600 bedded large District General Hospital, which provides its services on the Countess of Chester Health Park, and a 64 bedded Intermediate Care Service at Ellesmere Port Hospital.
The Trust provides services in all of the surgical and medical specialties common to a District General Hospital with some specialist services. The Trust serves the whole of the local population currently in excess of 250,000 residents which geographically covers populations in England and North Wales.
The Trust strives to continuously improve and sustain the quality of its services for patients, providing care to more than 445,000 patients per year, with almost 4,000 staff working together putting quality and patient safety, at the heart of everything we do. The organisation provides a wide range of services offering health care to the whole spectrum of the population from birth to the end of life. The Trust complies with its terms of authorisation as a Foundation Trust.
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
-
Complaints Administrator
2 weeks ago
Chester, Cheshire, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full timeWe are looking for an enthusiastic Complaints Administrator to join our Team. The post involves providing an efficient and comprehensive secretarial and administrative support to the Complaints and PALs Team.The post holder will assist in the handling of verbal and informal complaints from the public, their advocate and through liaison with other staff and...
-
Complaints & Incidents Assistant
4 weeks ago
Chester, United Kingdom Cheshire and Wirral Partnership NHS FoundationTrust Full timeTo assist the Complaints and Incidents Manager in the efficient and effective management of complaints and incidents handling at the Trust. To co-ordinate the recording, triage/grading and subsequent investigation of both complaints and incidents in accordance with legislation and Trust policy. In addition, the post holder will provide a range of...
-
Complaints Co-ordinator
3 weeks ago
Chester, United Kingdom Gather campaigns Full time_Are you a recent graduate looking for a foot in the door to a fantastic career opportunity?_ - Have you been working in customer service but looking to advance your skills and learn to use them in a new environment?_ - Are you extremely articulate and possess fantastic written communication skills?_ **If any of the above sounds like you, Gather Campaigns...
-
Sales Administrator
2 weeks ago
Chester, Cheshire, United Kingdom PSi Talent Full timeWorking for the well-established and successful manufacturing business the Sales Administrator will be responsible for administering the end-to-end sales process, from enquiry to invoice and payment and playing a pivotal role in ensuring that all customer orders are processed accurately, and the company's business systems updated and maintained. The role...
-
Sales Administrator
2 months ago
Chester, United Kingdom Pertemps TM Full timeSalary: £25,000Hours of Work: 08:30 - 16:30 Mon-Thurs. 08:30 - 12:30 FriSales Administrator (Manufacturing/Engineering Environment)Purpose of role:The role holder will provide essential Sales AdministrationServices for the business, responsible for administering the end-to-end sales process from enquiry to invoice and payment and playing a pivotal role in...
-
Sales Administrator
4 weeks ago
Chester, United Kingdom Pertemps TM Full timeSalary: £25,000Hours of Work: 08:30 - 16:30 Mon-Thurs. 08:30 - 12:30 FriSales Administrator (Manufacturing/Engineering Environment)Purpose of role:The role holder will provide essential Sales AdministrationServices for the business, responsible for administering the end-to-end sales process from enquiry to invoice and payment and playing a pivotal role in...
-
Sales Administrator
2 weeks ago
Chester, United Kingdom Proactive Personnel Ltd Full timeProactive Personnel are recruiting a Sales Administrator to work for an engineering company based in Chester. The role holder will provide essential sales administration services for the business, responsible for administering the end-to-end sales process from enquiry to invoice, playing a pivotal role in ensuring that all customer orders are processed...
-
Sales Administrator
2 weeks ago
Chester, United Kingdom Recruit4staff Ltd Full timeRecruit4staff are proud to be representing their client, a leading landscaping business in their search for a Sales Administrator to work in their leading facility in Chester. For the successful Sales Administrator our client is offering:£25,000 per annum, Monday to Friday Mon – Thur 0830 – mins unpaid lunch break), and Friday Permanent PositionPension...
-
Customer Service Administrator
3 weeks ago
Chester Business Park, United Kingdom Virtuoso Recruitment Limited Full timeCustomer Care Administrator **REPORTING TO**: Customer Care Manager **MAIN PURPOSE OF ROLE**: You will be responsible for logging, collating, and processing all Data Subject Action requests DSAR in the business ensuring compliance with General Data Protection Regulation. The role will also require you to support the Complaints Team in relation tocertain...
-
Senior Property Helpdesk Administrator
2 weeks ago
Chester, Cheshire, United Kingdom 3R Consulting Full time3R Consulting are recruiting a Senior Property Helpdesk Administrator based in Chester.You will support the Property Helpdesk Manager by championing the Property Helpdesk Administrator Team acting as first point of support for training, guidance, advice and queries. Provide weekly reports and analysis on telephone statistics, contractor performance,...
-
Legal Administrator
2 weeks ago
Chester, United Kingdom Anderson Scott Solutions Ltd Full timeLegal Administrator - Quality and compliance Chester £ DOE - Plus 5 weeks holiday increasing with long service, Enhanced pension, healthcare scheme plus more ….. My well-established client based in Chester is looking for a Legal Administrator to join its friendly team. This role is working in a quality and compliance department and would suit candidates...
-
Legal Administrator
4 weeks ago
Chester, Cheshire, United Kingdom Anderson Scott Solutions Ltd Full timeLegal Administrator - Quality and compliance Chester £ DOE - Plus 5 weeks holiday increasing with long service, Enhanced pension, healthcare scheme plus more ….. My well-established client based in Chester is looking for a Legal Administrator to join its friendly team. This role is working in a quality and compliance department and would suit candidates...
-
Administrator
2 weeks ago
Chester, Cheshire, United Kingdom Carrier Full timeCountry:United KingdomLocation:TCUK Stockport, Unit 15 S Park Business Park, Hamilton Road, Stockport, SK1 2AE.Role: Sales Support AdministratorLocation: StockportContract type: Full time, initial 6 month contractCarrier HVAC now has an opportunity for a Sales Support Administrator, based from the Stockport office. This is an initial 6 month contract, with a...
-
Medical Administrator
2 months ago
Chester-le-Street, United Kingdom Pelton and Fellrose Medical Group Full timeMaking appointments using the Care Navigation Templates Taking requests for prescriptions Giving out results Ambulance transport bookings Home visit requests Deal with general enquiries and complaints both over the phone and face to face Various Medical Secretarial duties Collect payments from patients for non-NHS services Deal with a wide variety of complex...
-
Sales Administrator
4 weeks ago
Chester, Cheshire, United Kingdom Pertemps Full timeSalary: £25,000Hours of Work: 08:30 - 16:30 Mon-Thurs. 08:30 - 12:30 FriSales Administrator (Manufacturing/Engineering Environment)Purpose of role:The role holder will provide essential Sales AdministrationServices for the business, responsible for administering the end-to-end sales process from enquiry to invoice and payment and playing a pivotal role in...
-
Sales Administrator
1 month ago
Chester, Cheshire, United Kingdom Pertemps Full timeSalary: £25,000Hours of Work: 08:30 - 16:30 Mon-Thurs. 08:30 - 12:30 FriSales Administrator (Manufacturing/Engineering Environment)Purpose of role:The role holder will provide essential Sales AdministrationServices for the business, responsible for administering the end-to-end sales process from enquiry to invoice and payment and playing a pivotal role in...
-
Claims Administrator
2 weeks ago
Chester Business Park, United Kingdom Matt Burton Full timeFantastic opportunity for a Claims Administrator for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees.As a leading figure in the claim's arena, it's this same mentality that ensures their clients are happy and...
-
HR Administrator
2 weeks ago
Chester-le-Street, Durham, United Kingdom iWork Recruitment Limited Full timeWhat's involved with this role:Contract to start on until with a possible extension.Key Duties: Experienced HR administrator with a wide working knowledge of policies, codes of practice and employment legislation is preferred Full working knowledge of Microsoft Office, Outlook, Excel Good communicator and able to build and develop relationships with...
-
Care Home Administrator
3 weeks ago
Chester-le-Street, United Kingdom Gainford Group Full time**Responsibilities** Responsible for the day to day implementation of administrative procedures associated with effective management of the establishment. The reception of visitor’s into the home and assistance thereafter. Processing of all incoming telephone calls, all correspondence, receipt and despatch of all incoming/outgoing mail. Diarising...
-
Customer Service Administrator
2 weeks ago
Chester, United Kingdom Hays Specialist Recruitment Limited Full timeYour new companyA fun, thriving and growing travel company in Central Chester is looking for the support of 2 customer service agents over the summer months to help with a rise in admin queries! Huge on culture and growing skills, my client is an award-winning employer that would benefit from someone looking for their next opportunity within customer...