Switchboard Operator

2 months ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Band 2 Switchboard Operator

This is a part-time post for 30 hours per week.

Hours of work are between 07.30-22.30 including weekends (weekend enhancements applicable).

The post holder will be expected to provide a vital supporting role to all areas of the trust to assist in providing an efficient and effective 24 hour telephonist service.

The hospital switchboard handles a high volume of calls approximately 10,000 per day and operators will have contact with all types of external incoming calls and incoming calls at all levels.

It is a requirement to be professional at all times in order to deliver a quality service whilst under stress caused by dealing with high volume and often emotional calls.

Answering internal and external telephone calls to the trust switchboard in a polite ,sensitive and respectful manner using greetings and protocols that follow Trust Operational procedures.

To operate the IT based telephone switchboard consoles which control distribution of operator connected telephone calls to the Trust.

Programming bleeps correctly to ensure all group calls are entered as required to ensure the safety of the patients.

Flexibility will be required in relation to working patterns to ensure the aims of the role are met and provide sufficient operator service at all times.

Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

**Our values**: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Of extreme importance in the role is the ability to remain calm when dealing with various types of Trust wide emergency calls.

Answering queries and directing members of the public and staff.

Understanding and assisting confused and emotional visitors to the trust in a sympathetic and calm manner.

Please refer to the attached Job Description and Person Specification for further details of the post.

  • Court Usher(Aa)

    1 day ago

    Reading, United Kingdom Brook Street Full time

    Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on...

  • Court Usher(AA)

    7 days ago

    Reading, United Kingdom Brook Street Full time

    Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on...

  • Office Administrator

    7 hours ago

    Reading, United Kingdom University of Reading Full time

    The University of Reading is an exciting and vibrant place to work where there are opportunities to get involved with a wide variety of work. The university offers a generous holiday allowance and extended closure around Christmas and Easter too. We will provide a flexible, friendly and dynamic working environment, training opportunities, career progression...

  • Administrative Assistant

    2 days ago

    Reading, United Kingdom TP-Link UK Ltd Full time

    **Administrative Assistant** **About the Job** We are seeking an ADMINISTRATIVE ASSISTANT to work within our busy Administration Team. This is a fantastic opportunity for a hardworking, organized, bright and ambitious individual able to manage a busy and varied workload with the determination to succeed and work their way up. Your role will be to assist...

  • Receptionist

    5 days ago

    Reading, United Kingdom Portico Full time

    Shift pattern: Monday to Friday (excluding bank holidays) 09:00 to 18:00Closest train station: Reading Train Station Salary: £24,250Are you looking to work in an amazing friendly, family-orientated working environment, with the opportunity to show off your excellent people skills and shining personality? If so, then look no further, as this is the job for...

  • Administrative Officer Cadets

    1 day ago

    Reading, Reading, United Kingdom South East Reserve Forces' and Cadets' Association Full time

    SOUTH EAST RESERVE FORCES' AND CADETS' ASSOCIATION JOB DESCRIPTIONJob Title: Administrative Officer Cadets (AO) Grade: E1 Department: Berkshire Army Cadet Force Line Manager: Cadet Executive Officer General Description: Provide G1 (Staff, Policy) (Westminster online tracker) G2 (Monitoring Security Clearance) G3 (Forecasting of Inspections) G4 (Clerical...

  • Lobby Host

    1 month ago

    Reading, United Kingdom Sodexo Full time

    Job Introduction Sodexo are on the look out for a **Receptionist** in **(Reading - RG6 1WG)! **If you are a friendly and organised individual who could be the face of our prestigious corporate site and you are a master multi tasker, then we want to hear from you! Join us to create a positive first impression to our clients and visitors and be the heartbeat...

  • Receptionist

    1 month ago

    Reading, United Kingdom Mitie Full time

    Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for; Part-time - Corporate Receptionist / Administrator 7 month...