Receptionist

2 weeks ago


Reading, United Kingdom Mitie Full time

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;
Part-time - Corporate Receptionist / Administrator

7 month contract to cover Maternity Leave (until November 2024)

Monday to Friday - 22 hours per week

Salary £13,730.55 Per Annum

Location - Thales | 350 Longwater Avenue | Green Park Business Park | Reading | Berkshire | RG2 6GF

Job Overview

To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

Main Duties

To focus your attention on the whole guest experience coupling a 5 star service ethic with knowledge of the client business, structure, vision and principles, professionally operating the front desk reception and switchboard, delivering exceptional guest relations and customer services standards.

To ensure you meet all business needs and that both Mitie's and the Client's reputations are enhanced through your delivery of professional standards and great service.

Build rapport with varied service streams to gain One Team attitude.

To build professional relationships with key clients and guests to develop knowledge of personal requirements

To undertake daily floor walks to include meeting rooms, print areas and breakout areas to tidy them up

To liaise with Thales meeting organisers to understand requirements in meeting room set ups and liaise with catering and on site Mitie team.

Liaise with Thales staff when meetings need to be moved around to make room for larger or VIP meetings

To be flexible in approach and working as a team to deliver the needs of each customer visiting site and using the meeting room and hospitality facilities

To support the Service Level Agreement by ensuring that all reception activities are carried out effectively

To ensure you are immaculately dressed in uniform and adhere to strict appearance and grooming standards.

To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language

To contribute to great team work at all times both within and outside of the department, always demonstrating the “exceptional and memorable experiences, one guest at a time” ethos

To be articulate and pre-empt the needs of clients and visitors.

To effectively deliver to all guests, Health, Safety, Security and building information as necessary including evacuation procedure upon arrival

Must be able to work to a flexible rota in order to meet both business and client needs, including late requests for services

To communicate professionally as a representative of Mitie with residents of the building and the client, providing a 5* level of service at all times

To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation

To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc

To embrace the vision of our Company and work “outside the box”, assisting colleagues as required to ensure a superior level of service at all times

To actively complete checklists ensuring quality of service and standards pertaining to the presentation and maintenance of the reception area

Provide cover and support for the floor hosts

To process meeting room requests

To assist in any other reasonable duties as required by your colleagues, managers or clients

What we are looking for

Customer focused with the ability to build positive relationships

Experience of working in corporate customer service environment

Excellent communication skills and exceptional attention to detail

Immaculate personal presentation endorsing the Signature five star image

Proven experience and understanding of an exceptional Customer Service delivery

Previous experience with visitor management and booking systems preferable

Excellent time management and organisational skills

Pro active, flexible and can-do attitude

The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate

Ability to deal with multiple requests simultaneously

Team player


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