Product Support Executive

2 weeks ago


Selby, United Kingdom Autoweb Design Full time

Job description

Are you customer focused? Do you enjoy making a difference and adding value? Do you have experience or interest in Digital Marketing? This could be the role for you

At Autoweb Design we aim to ensure we create a high performance, high engagement culture where we enable all our people to bring their best selves to work.

The Role:

- Provide an industry leading level of customer service, as part of Autoweb Design’s mission statement to be thought of as the most forward-thinking company in our industry with the best customer service.
- Be an expert in Autoweb Design’s content management system (CMS) and dealer management system (DMS), produce user guides and deliver training. Transfer and condense complex data into Autoweb Design’s systems and databases.
- Offer efficient help through ticketing system, adhering to standards set for ticket quality and service level agreements (SLA), such as time to first response and time to resolution.
- Work within the CMS/DMS to plan, create and configure web pages, using both technical and non-technical skills to produce websites that fit customer requirements.
- A high level of accuracy & attention to detail.
- Self-driven and pro-active with the ability to maintain focus on the objectives of the role.
- Ability to interact, communicate and build relationships with people with a personable approach.
- Proven strong administration skills.
- Excellent telephone manner.
- Ability to actively listen and seek clarity from the customer.
- Skilled in use of IT systems, such as Microsoft Outlook/Teams
- Creative planning and organisational skills

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 13/08/2023



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