German Speaking

4 weeks ago

Kingston upon Thames, United Kingdom Foundever Full time

**Key Details**
- **This is a German and English speaking role - Must be fluent in German and English (written and spoken)**:

- **Salary**:£26,871.00 per year - Monthly paid (equates to an hourly rate of £13.78 per hour)
- **Contract length**: 37.5 hrs p/w - Permanent
- **Training**: Paid training onsite - 1 week, Monday to Friday 9am-5.30pm
- **Production**: After training, onsite for 4 weeks, assess options to WFH, this will depend on how the performance and attendance is. It will be on a Hybrid model ONLY with 2 days home and 3 in office
- **Schedule**: This position is working any 5 out of 7 days a week, 37.5 per week - Monday - Friday 08.00 - 17.30; Saturday - Sunday - 9.00 - 17h30
- **Expected start date**: 24.05.2024

**The Role**

The experiences that the customers have come from the individuality that you bring after getting the proper Foundever training and learning the ins and outs of established procedures, processes, and systems. You will be empowered to use your initiative to provide a resolution for each customer whilst being Creative, showing your commitment and building a connection with every customer you speak to.

**What we need from you**
- Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally in English and German
- Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
- Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
- Empathy: the ability to understand and relate to the customer's perspective
- Patience: the ability to remain calm and composed
- Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
- Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
- Strong teamwork skills: the ability to work effectively with other agents and support teams

**Why work at Foundever?**

At **Foundever, **we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others. **Foundever** securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.

**What are you waiting for? Start your Foundever journey and click apply**

**Creativity, Commitment, Connection at Foundever Group**

**Everyone's Welcome**

Foundever Group is an equal opportunity employer. We value our diversity and we're committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

**Long Description**

**Day to Day**
- Be proactive in assisting customers, responding to customer complaints and resolving matters as required whilst maintaining a high level of customer satisfaction. Where matters are unable to be resolved, escalate to Contact Centre Manager.
- Working with the Contact Centre Manager to set Key Performance Indicators' (KPI's) and aim to exceed performance standards of the Contact Centre.
- Provide and promote the highest level of customer service
- Answer and manage telephones, ensuring that the phones calls are always answered promptly and within set KPI's.
- Write and send correspondence to individual visitors on customer service issues within set KPI's.
- Maintain awareness of where problems (complaints) or successes (compliments) are coming from, feedback as required.
- Maintain and update Customer Service database. Ensure that the information kept in directories and reference files are accurate, available, up to date and easy to navigate.
- Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood
- Playing an active role in advancing the Contact Centre standards to compliment the customer experience
- Continuously seek ways to improve personal, team and business performance
- Ensure that the Contact Centre adheres to health and safety standards and HSE guidelines.
- Undertake any other relevant duties or reasonable request as requested

  • German Speaking

    7 days ago

    Kingston upon Thames, Greater London, United Kingdom Foundever Full time

    German Speaking - Customer Service Advisor Req ID#: Kingston, UK, Kingston, GB Job Description: Key Details This is a German and English speaking role - Must be fluent in German and English (written and spoken) Salary: £26,871.00 per year – Monthly paid (equates to an hourly rate of £13.78 per hour) Contract length: 37.5 hrs p/w – Permanent...

  • German Speaking

    3 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    **Key Details!** - **This is a German and English speaking role - Must be fluent in German and English (written and spoken)**: - **Salary**:£26,871.00 per year - Monthly paid (equates to an hourly rate of £13.78 per hour) - **Contract length**: 37.5 hrs p/w - Permanent - **Training**: Paid training onsite - 1 week, Monday to Friday 9am-5.30pm -...

  • Customer Service Representative

    2 weeks ago

    Staines-upon-Thames, United Kingdom Clinical Professionals Full time

    **Reference Number: JO-2402-530180** Customer Service Representative - German Speaking Rate: **Job Type**: Contract Location: Staines Job Title - Customer Service Representative - German Speaking Location - Staines, Surrey - Hybrid Working Salary - £28,000 - £34,000 Per Annum + Benefits - Dependant on experience - Speak German and English Fluently -...

  • Customer Service Representative

    2 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    Are you a fan of sport and music events? Do you have a passion for Customer Service? We have an exciting role here at Foundever™ working for a major ticketing company that connects fans with hot tickets to top live events for Sports, Music, and more! We are a multilingual hub who specialise in languages. Each person in our organization brings a unique set...

  • Customer Service Representative

    2 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    Are you a fan of sport and music events? Do you have a passion for Customer Service? We have an exciting role here at Foundever™ working for a major ticketing company that connects fans with hot tickets to top live events for Sports, Music, and more!Read on to find out what you will need to succeed in this position, including skills, qualifications, and...

  • Customer Service Representative

    3 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    Are you a fan of sport and music events? Do you have a passion for Customer Service? We have an exciting role here at Foundever™ working for a major ticketing company that connects fans with hot tickets to top live events for Sports, Music, and more!Read on to find out what you will need to succeed in this position, including skills, qualifications, and...

  • German Speaking

    4 weeks ago

    Kingston upon Thames, United Kingdom Sitel Full time

    Key Details!This is a German and English speaking role - Must be fluent in German and English (written and spoken) Salary: £26,871.00 per year – Monthly paid (equates to an hourly rate of £13.78 per hour) Contract length: 37.5 hrs p/w – Permanent Training: Paid training onsite – 1 week, Monday to Friday 9am-5.30pm Production: After training, onsite...

  • German Speaking

    3 weeks ago

    Kingston upon Thames, United Kingdom Sitel Full time

    Key Details!This is a German and English speaking role - Must be fluent in German and English (written and spoken) Salary: £26,871.00 per year – Monthly paid (equates to an hourly rate of £13.78 per hour) Contract length: 37.5 hrs p/w – Permanent Training: Paid training onsite – 1 week, Monday to Friday 9am-5.30pm Production: After training, onsite...

  • German Speaking

    4 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    German Speaking - Customer Service Advisor Req ID#: 384455 Kingston, UK, Kingston, GB Job Description: Key Details! This is a German and English speaking role - Must be fluent in German and English (written and spoken) Salary: £26,871.00 per year – Monthly paid (equates to an hourly rate of £13.78 per hour) Contract length: 37.5 hrs p/w –...

  • German Speaking

    3 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    German Speaking - Customer Service Advisor Req ID#: 384455 Kingston, UK, Kingston, GB Job Description: Key Details! This is a German and English speaking role - Must be fluent in German and English (written and spoken) Salary: £26,871.00 per year – Monthly paid (equates to an hourly rate of £13.78 per hour) Contract length: 37.5 hrs p/w –...

  • Customer Support Agent

    3 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    **About us** Are you looking to begin a new career? Do you have a passion for Customer Service? Are you eager to learn and willing to train? Are you fluent in **German and English**? We have an exciting role here at Foundever working for a leading Machine company! This role would suit anyone who is tech savvy and has strong experience within customer...

  • Customer Service Representative

    3 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    Are you a fan of sport and music events? Do you have a passion for Customer Service? We have an exciting role here at Foundever™ working for a major ticketing company that connects fans with hot tickets to top live events for Sports, Music, and more!To be considered for an interview, please make sure your application is full in line with the job specs as...

  • Customer Service Representative

    3 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    Are you a fan of sport and music events? Do you have a passion for Customer Service? We have an exciting role here at Foundever™ working for a major ticketing company that connects fans with hot tickets to top live events for Sports, Music, and more!To be considered for an interview, please make sure your application is full in line with the job specs as...

  • Customer Service Advisor

    1 month ago

    Kingston upon Thames, United Kingdom Foundever Full time

    Customer Service Advisor - German Speaking Req ID#: 384675 Kingston, UK, Kingston, GB Job Description: Go Further with Foundever™Are you ready to move your career forward? At Foundever™, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career....

  • Customer Service Advisor

    3 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    Customer Service Advisor - German Speaking Req ID#: 384675 Kingston, UK, Kingston, GB Job Description: Go Further with Foundever™Are you ready to move your career forward? At Foundever™, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career....

  • Customer Support Agent

    4 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    **About us** Are you looking to begin a new career? Do you have a passion for Customer Service? Are you eager to learn and willing to train? Are you fluent in **German and English**? We have an exciting role here at Foundever working for a leading Machine company! This role would suit anyone who is tech savvy and has strong experience within customer...

  • German Speaking

    6 days ago

    Kingston upon Thames, United Kingdom Foundever™ Full time

    Key Details!This is a German and English speaking role - Must be fluent in German and English (written and spoken)Salary: £26,871.00 per year – Monthly paid (equates to an hourly rate of £13.78 per hour) Contract length: 37.5 hrs p/w – PermanentTraining: Paid training onsite – 1 week, Monday to Friday 9am-5.30pmProduction: After training, onsite for...

  • Customer Service Advisor

    3 weeks ago

    Kingston upon Thames, United Kingdom Foundever Full time

    **Go Further with Foundever** Are you ready to move your career forward? At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. **Foundever** securely connects brands with their customers 9 million times daily in +60 languages. Our...

  • German Speaking Customer Advisor

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **German Speaking Customer Advisor** **Location: - Work at Home (UK Wide)** **Salary: £19,770- £27,560 (amazing bonus opportunity!)** **Hours**: 40 hours per week, Monday to Friday between 7 am - 6 pm (rotational shift & market dependent) No weekends! **German Speaking Customer Advisor Overview**: - You will have to create and nurture a relationship...

  • German or Dutch speaking Sales Executive

    7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom The Language Business Full time

    Fantastic new job opportunity for either a German or Dutch speaking Sales Executive to join an international media and cloud based publishing company to develop their full brand sales across the German or Dutch speaking markets of Europe.Location of the jobManchester, England (office based 5 days a week, no remote option) + travel to either Germany or the...