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Customer Support Agent

4 weeks ago

Kingston upon Thames, United Kingdom Foundever Full time

**About us**

Are you looking to begin a new career? Do you have a passion for Customer Service? Are you eager to learn and willing to train? Are you fluent in **German and English**? We have an exciting role here at Foundever working for a leading Machine company

This role would suit anyone who is tech savvy and has strong experience within customer service. We are interested in hearing from anyone with retail, hospitality and other customer facing roles.

As a Customer Success Expert, you will be pivotal in delivering an awesome product and service experience for our customers using our online suite of products for our customers and the business.

You will be responsible for delivering a high level of customer service to new and existing customers, assisting them with any queries and issues related to their printers. We require someone who is a problem solver, quick thinking and can thrive in a busy role. This is a great opportunity to join a fantastic team who will support you in developing your skills.

For those people who are more career minded, we can introduce you to a wide range of progression opportunities, across both management and support career paths.

**Key Details**
- **This is a German and English speaking role - Must be fluent in German and English (written and spoken)**:

- **Salary**: £26,871 per year - Monthly paid
- **Schedule**: 37.5 per week - Monday - Friday 08.00 - 16.30
- **Contract length**: 37.5 hrs p/w - 1 year Fix Term Contract
- **Training**: Training onsite - 2 weeks, Monday to Friday 9am-5.30pm
- **Production**: After training, onsite for 3 weeks, then hybrid model based on needs: 1 day a week in the office and for training needs.
- **Expected start date**: 29/01/2024 or 5/02/2024

**Why work at Foundever?**

Our office is based in the heart of Kingston town which offers a bustling market town, on the banks of the River Thames, plenty of shops and options for lunch in restaurants or cafes.

We are a multilingual hub who specialise in languages. Each person in our organisation brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.

**What are you waiting for? Start your Foundever journey and click apply**

**Creativity, Commitment, Connection at Foundever Group®**

**Data Notice**

Foundever Group is an equal opportunity employer. We value our diversity and we're committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

**Long Description**

**Day to Day**
- Taking responsibility for calls and seeing them through to completion in a professional manner.
- Ensure that all enquiries are recognised, recorded, confirmed and solved effectively.
- Take ownership for providing an excellent customer journey, ensuring all cases are fully resolved and in line with our quality processes and procedures.
- Supply high-quality service in accordance with given processes and procedures.
- Attend weekly one on one meeting with line manager in order to receive feedback about all individual performances.
- Consistently utilise knowledge base tools according to contact centre and client procedures.
- Ensure that adherence to required shift schedules is observed at all times.
- Attend all required all campaign training and complete all the required modules

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