Customer Care Agent

7 days ago

Kingston upon Hull, United Kingdom Sanctuary Group Full time

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.

**Customer Care Agent - Housing**

**Customer Service Centre, Francis Street, Hull**

**£27,118 - £30,258 per year (pro rata)**

**40 hours per week - Monday to Friday, plus some early evening and weekend working**

We are seeking full time Customer Care Agents to join our Customer Service Centre (CSC) team in Hull. The CSC takes inbound customer calls relating to repairs, incidents and general housing queries. Sanctuary has around 120,000 properties ranging from General Rented Housing, Housing for older people, Homeownership, Student accommodation, Care & Supported sites and Commercial properties.

Being on the front line isn't always easy Our CSC team handles calls from minor water leaks to more urgent repairs such as no heating or hot water in a full block of flats for example. We also handle calls from customers who are looking for a property with Sanctuary, assisting with tenancy related issues and answering any housing related queries including Anti-Social Behaviour, so understandably our callers may be unhappy. We are looking for a particular type of person to be good at resolving complex customer queries and complaints.

Confidence, communication, emotional resilience and empathy - this is what it takes to be a great Customer Care Agent. With these skills, you can understand and respond well to the different ways that our customers can react, ensuring that they have a positive customer service journey.

Although this job can be challenging, every day is different and there is no better buzz than helping our customers by turning dissatisfaction into satisfaction.

**The role of Customer Care Agent will include**:

- Liaising closely with our housing and maintenance teams to ensure that issues are resolved in a professional manner.
- Having empathy and understanding when our customers may be upset or angry.
- Listening out for wellbeing cues, to identify vulnerable customers and escalate to our regional teams or the welfare services, as/when appropriate.
- Communicating with residents, staff and external agencies to investigate housing and maintenance related queries and complaints and provide a positive experience.
- Ability to work to deadline and hit KPI's.
- Ability to spot potential for improvements and confidence to make suggestions.
- Evening and weekend working include offering an out of hours emergency service.

**Skills and experiences**:

- You must also have a professional telephone manner and the ability to cope with a high volume of calls whilst remaining calm under pressure. If you've worked as an emergency call handler, you'll have this down to a tee.
- Strong organisational skills with the ability to prioritise your own workload, as well as working as part of a team towards shared targets and KPIs.
- A positive attitude, a can-do approach and great communication skills.
- Experience of managing a variety of complex enquiries.

**Why work for us?**

Sanctuary Housing is one of the UK's leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

**Our Benefits**

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 23 days annual leave (rising to a maximum of 28 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme

Closing Date: 04 July 2024

**‘For an insight into what it's like to work for us, take a look at **on Twitter'**

**Building Equality and Diversity**

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

  • Customer Care Agent

    3 days ago

    Kingston upon Hull, United Kingdom Sanctuary Full time

    Location: Hull, Yorkshire and Humberside, GB, HU2 8DT- Department: Customer Services- Operation: Sanctuary Housing- Closing Date: 05/05/2024- Salary: £27,623 - £29,077 / year- Requisition: 217676Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real...

  • Customer Care Agent

    3 weeks ago

    Kingston upon Hull, United Kingdom Sanctuary Full time

    Location: Hull, Yorkshire and Humberside, GB, HU2 8DT- Department: Customer Services- Operation: Sanctuary Housing- Closing Date: 22/04/2024- Salary: £27,118 - £30,258 / year- Requisition: 217602Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real...

  • Customer Experience Agent

    3 weeks ago

    Kingston upon Hull, United Kingdom Connexin Full time

    **About Us** We're on a mission to **"Connect the real world with the **digital world to improve lives”.** To get there, we govern ourselves with a set of simple, yet powerful guiding principles. - We believe we make a difference to people’s lives._ - We care about each other & our customers._ - We challenge the Industry._ - We deliver on our promises...

  • Customer Care Agent

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Candidate Source Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. You will be required to work 37.5 hours...

  • Customer Care Agent

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Candidate Source Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. You will be required to work 37.5 hours...

  • Trainee Estate Agent

    2 months ago

    Kingston upon Hull, United Kingdom Connells Group Full time

    At **William H Brown**, part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Hull.** The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading...

  • Trainee Estate Agent

    2 months ago

    Kingston upon Hull, United Kingdom Connells Group Full time

    At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in **Hull**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an...

  • Trainee Estate Agent

    6 hours ago

    Kingston upon Hull, United Kingdom Connells Group Full time

    At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in **Hull**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an...

  • Customer Service Agent

    1 week ago

    Kingston upon Hull, United Kingdom DNA Payments Full time

    **The opportunity** We’re looking for an Customer Service Agent (Enterprise) to join our expanding team in Hull. Reporting to our Enterprise Client Services Team Leader, the purpose of your role is to deal with our customers day to day enquiries and resolve matters at first instance. You will join a highly motivated team and be part of a growing business...

  • Customer Operations Agent

    3 weeks ago

    Kingston upon Hull, United Kingdom DP World Full time

    Do you have a background within customer service? We are looking to recruit a **Customer Operations Agent **in our Freight booking office in Hull. P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade. A household name for over 180 years, P&O Ferries...

  • Customer Success Agent

    2 weeks ago

    Kingston upon Hull, United Kingdom JR Rix & Sons Full time

    **Customer Success Agent** **Vision**: - We are looking for a dynamic individual with a background of accounting and finance who can onboard customers on the accountabl expense system and suggest features that will delight our customers._ **Who are we?** We’re accountabl, part of the Rix Digital ecosystem, who are a purpose-driven software company that...

  • Customer Service Agents

    1 week ago

    Kingston, United Kingdom Pertemps Network Group Full time

    **Job Description**: Aviation Recruitment Network Limited specialises in airport recruitment solutions to companies operating in and out of UK airports. Due to continued growth and staffing demand, we have 100s of various jobs and career opportunities in aviation across the London Heathrow area. Our clients are looking to build a talent pool of experienced...

  • Field Collections Agent

    3 weeks ago

    Kingston upon Hull, United Kingdom Orbit Full time

    Due to company growth, a number of exciting opportunities have arisen for a Field Recovery Agent to join our expanding team. **Full UK Drivers Licence is essential** **Starting salary of £26,748 plus bonus up to £4,000 per annum** **What can you expect from us?** - Flexible working patterns, decided by yourself for a better work-life balance (25% of...

  • Field Collections Agent

    3 weeks ago

    Kingston upon Hull, United Kingdom Orbit Full time

    Due to company growth, a number of exciting opportunities have arisen for a Field Recovery Agent to join our expanding team. **Full UK Drivers Licence is essential** **Starting salary of £26,748 plus bonus up to £4,000 per annum** **What can you expect from us?** - Flexible working patterns, decided by yourself for a better work-life balance (25% of...

  • Customer Service Agents

    6 days ago

    Hull, Kingston upon Hull, United Kingdom Pertemps Network Group Full time

    Job Description:Aviation Recruitment Network Limited specialises in airport recruitment solutions to companies operating in and out of UK airports.Due to continued growth and staffing demand, we have 100s of various jobs and career opportunities in aviation across the London Heathrow area.Our clients are looking to build a talent pool of experienced...

  • Call Centre Agent

    1 month ago

    Kingston upon Hull, United Kingdom Wescot Full time

    Call Centre Agent If you’re currently working in Customer Service or you’re a Call Centre Agent and are interested in looking for your next opportunity in Hull, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us. If you are comfortable working in a professional and busy...

  • Customer Operations Agent

    2 weeks ago

    Kingston upon Hull, United Kingdom P&O Ferries Full time

    Here at P&O Ferries we are recruiting several Customer Operations Agent within our Tourist Team based in Hull. If you a great communicator who likes a varied role and enjoys working with the public then this is an ideal role for you. This role is a guaranteed hours contract (a guaranteed 16 hours per week plus additional hours if/when required) If you are...

  • Telesales Agent

    1 week ago

    Kingston upon Hull, United Kingdom CK (Fast Foods Suppliers) Ltd Full time

    Established in 2000, we are a family-owned business servicing fast food takeaways, caterers and the foodservice throughout Hull, Yorkshire and Lincolnshire. We pride ourselves on our fast, efficient, friendly and personal approach. Our priority is to provide our customers with a first class service. We are looking for a Telesales to join ourfast-paced...

  • Customer Support Agent

    7 days ago

    Kingston upon Thames, Greater London, United Kingdom Foundever Full time

    Customer Support Agent - Italian & French Speaking Req ID#: Kingston, UK, Kingston, GB Job Description: Key DetailsThis is an Italian, French and English speaking role - Must be fluent in all languages (written and spoken) This is an Italian, French and English speaking role - Must be fluent in all languages (written and spoken) Salary: £28,275.00 per...

  • Estate Agent

    2 months ago

    Kingston Upon Thames, United Kingdom Gascoigne Pees Full time

    OTE: £25,000+ Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Kingston Upon Thames**working in our well known **Gascoigne-Pees** estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?**: - Industry leading...