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Receptionist - Zero Hours Covering 25 Days Holiday

4 months ago

Trowbridge, United Kingdom apetito Full time

Overview:
**The Role and Team**

We are looking for someone to provide a limited number of days Reception cover when our existing Receptionists are away from the business e.g. for holiday, sickness or training days. We estimate this will be around
**30 days per annum**.

This role is based in our Trowbridge Head Office working 8.30am-5pm with one hour lunch break usually taken between 13.30 and 14.30. Please note that this role is based in our Visitor Centre and is not a home working role.

Customer Service is at the heart of everything we do and as such we require a fantastic Receptionist (affectionately known as our “Director of First Impressions”) to deliver the very highest standard of guest care at our Head office reception in Trowbridge. As the very first person who meets and greets our visitors and customers at apetito (whether by phone or in person), we want you to wow them with your customer service skills leaving them with a lasting impression of our company that is second to none.

At apetito we host a variety of visits and events, where we offer people the opportunity to visit our premises and gain a better understanding of what we do. This can include visits from customers, school children, franchisees, dietitians, auditors etc. Visits tend to include an in-depth factory tour, a visit to our on-site laboratory, sampling new ranges in our new product development facility and having lunch in order to try products from across our business divisions. Front of house is vital to the success of these visits and as such we are looking for you to be creative and proactive, actively working with the Visits and Events Coordinator to make our formal visits a very special occasion for all.

We also serve some of the most vulnerable people in our community and as such we may receive telephone calls from confused elderly customers with Dementia or hearing impairments. We must offer them the utmost care, support and respect even though the conversations can, at times, be a little challenging.

It should not only be external visitors that are blown away by your amazing service, but internal colleagues too. As part of the HR team and an integral point of contract for internal staff, the role has some key administrative responsibilities which support HR and we want you to add value whether this be with support, information, messaging or maybe even introducing new ideas

**Who We Are**

apetito is the UK’s leading supplier of food to the health and social care sectors. Servicing over 400 hospitals, 450 care homes and thousands more through our work with Local Authorities, we produce delicious, nutritious and sustainable meals for people at home or in care. Through our food we look to ‘make a real difference’ to all our customers, up and down the country.

Our Values

Established in 1958, as a family-owned business, our values sit at the very heart of what we do. We are proud to be a business that ‘makes a real difference’, committed to producing ‘great food to be proud of’. We have developed a range of products designed to ‘enhance health and well-being’ for all our customers. We are proud supporters of British food and farming and focus on using the best ‘ethical and sustainably’ sourced produce.

We are driven by a ‘passion for service’, dedicated to feeding some of the UK’s most vulnerable people, offering healthy and delicious meals to customers across the UK.

**Ethical & Sustainable**

As a business which operates within food manufacturing, we believe we have an obligation to make a positive contribution on society. With over 300 products in our range, we ensure our produce is ethically and sustainably sourced, working only with suppliers who share our commitment to making a positive impact.

We’re a proud member of the Ethical Trade Initiative (ETI), a leading alliance of companies, trade unions and NGOs, that promote respect for workers rights globally. All our new suppliers now operate under the ETI’s guidelines.

We are also a member of The UK’s Plastics Pact, an initiative looking to transform the plastic packaging industry in the UK. As part of the initiative, we have committed, along with other ambitious targets, to eliminate unnecessary single-use plastic completely by 2025.

We have also made a commitment to our employees - we’re recognised as an accredited Living Wage employer by the Living Wage Foundation. Joining an elite group of FTSE 100 companies and public sector organisations.

**Giving Back**

Here at apetito, we take our duty to give back to our local communities and chosen charities very seriously. In 2018, we raised over £30,000 for Alzheimer’s Support and Alzheimer’s Society alone, thanks to the incredible efforts of our employees and charity committee. We also support our communities through the apetito Staff Foundation, which gives financial support to the chosen charitable causes of our staff and their children. Since 2005, we’ve raised